Join us as we simplify and elevate how our Vanguard employees experience HR, making their interactions effortless and delightful. We are dedicated process experts who are passionate about bringing Service Delivery to life across Vanguard. Our team leverages data to drive informed decisions and optimize HR experiences. We collaborate closely with clients and HR teams across Vanguard to understand their needs and deliver tailored solutions. Additionally, we partner effectively with partner with teams like Corporate Systems team and our Chief Data and Analytics office to ensure that our initiatives are seamlessly integrated and highly impactful.
This role:
- Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
- Oversees digital product management activities for multiple digital products, or one strategic product, with cross-divisional impact.
- Influences and collaborates with cross-functional teams to create best practices that drive significant change to the client experience.
- Provides guidance and coaches digital product teams towards best practices and learnings. Oversees digital product teams' support of the messaging, communication, and customer outreach as necessary.
- Facilitates strong business support through working with team members to promote a consistent approach to decisions/impacts and client propositions. Drives connection across all appropriate internal and external stakeholders.
- Leads the planning, development and implementation of new products with cross-divisional impact. Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans.
- Influences and employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
- Participates in and influences ongoing business planning and departmental prioritization activities.
- Participates in special projects and performs other duties as assigned.
Qualifications:
- Deep experience and knowledge with ServiceNow
- Minimum of eight years related work experience, with at least three years innovation strategy and execution experience. Supervisory experience preferred.
- Service Now Certifications - preferred
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Special Factors: This role is part of our hybrid work model with Tuesdays – Thursdays required in our offices to foster collaboration and relationships. On Mondays and Fridays, our crew will have the option to work remotely, or continue working from our offices in Malvern PA.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
Our commitment to diversity, equity, and inclusion
Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.
Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.
Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.
Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
