Position Type ~
Full time
Type Of Hire ~
Experienced (relevant combo of work and education)
Education Desired ~
General Equivalency Diploma
Travel Percentage ~
0%
Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know~ Are you FIS?
About The Role~
As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities. Most of the questions will be about verifying activity on credit, debit, and prepaid accounts, while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.
About The Team~
The Fraud team is one of our most innovative groups and is part of our Customer Interaction Management organization. Aside from a great leadership staff the group includes 30+ associates across four FIS sites that are well trained with a desire to provide superior customer service. This team is focused on crafting an incredible customer service experience for our client’s consumers. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the family! At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.
What You Will Be Doing~
- Start date is Tuesday January 21st
- Receive calls to verify activity on Credit, Debit and Prepaid cards with the cardholders and our Issuers
- Participate in department initiatives to improve efficiencies
- Stay up-to-date on changing fraud trends
- Work from eligibility is based on performance and business needs; Associates will report to the office if their performance does NOT meet standards or if the client or FIS requires a return office
- Training will be 8 AM – 4~45 PM CST/9 AM – 5~45 PM EST for four (4) weeks
- Participant in frequent up-training to expand overall knowledge of processes and services
What You Will Need~
- High school diploma or GED
- 2 years of customer service experience
- Prior call center experience, banking experience is preferred
- Outstanding customer se
Type Of Hire ~
Associate Development Program (Internship)
Education Desired ~
Bachelor of Computer Science
Travel Percentage ~
0%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS?
About The Team ~
FIS’ Cleared Derivatives' solution reimagines the post-trade middle and back office. This next-generation offering has been designed to support both middle- and back-office functions across OTC-cleared and exchange-traded derivatives. It is a single, unified solution that covers all post-trade processing requirements, including trade clearing, reconciliations, integration services, reporting services, Conversion Hub, position management, cash and collateral management and margin calculations
About The Role~
As an Intern, you will build valuable work experience while advancing the way the world pays, banks and invests. While working with colleagues from around the world, you’ll handle real projects and learn how our organization works from the inside. Through our University Program, we develop and retain entry-level talent.
About the project~ AI-Enhanced Continuous Integration Testing~ Investigating Failures and Identifying Missing Functional Coverage.
Automated Failure Investigation~ Develop an AI model that analyzes test failure logs and output to identify root causes and suggest potential fixes.
Coverage Analysis~ Implement a mechanism to assess existing test cases and determine which functionalities lack sufficient test coverage.
Test Suite Optimization~ Create a recommendation system that suggests new test cases based on identified gaps and previous failure patterns. Integration with CI/CD Pipelines~ Ensure that the AI tool can be integrated into existing CI/CD systems to provide real-time insights and recommendations.
This project aims to bridge the gap between automated testing and AI, creating a powerful tool that not only investigates failures but also enhances overall software quality through improved test coverage. By integrating this solution into CI/CD pipelines, it can significantly reduce the time and effort required for debugging, ultimately leading to faster release cycles and higher quality software products.
What You Will Be Doing~
- Working on real projects with a global organization.
- Learning how to apply your skills to face the challenges of the financial industry.
- Networking with other graduates as well as top professionals in your field.
What You Will Need~
- Scikit-learn~ Ideal for traditional machine learning algorithms and data analysis
- NLTK/Spacy~ For natural language processing of error logs and messages
- Continuous Integration/Continuous Deployment (CI/CD) Tools~
- Jenkins~ A widely used open-source CI/CD tool that supports automation of testing and deployment
- Testing Frameworks~JUnit/TestNG~ For Java-based applications
- Proficiency in Microsoft Office Suite.
- Strong self-starter with a willingness to learn.
- Excellent communication and interpersonal skills.
What We Offer You~
At FIS, you can learn, grow and make an impact in your career. Our benefits include~
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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