At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We’re seeking a Support Analyst to join our Portfolio Management and Loan Management Client Service team. You will have the opportunity to work with Broadridge’s innovative products and top tier clients
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to our Houston, TX office and given the flexibility to work remotely 2-3 days a week.
Responsibilities:
Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloud-based proprietary software.
Research front-to-back office issues and questions pertaining to trade entries, order management, portfolio performance, reporting, compliance, data feeds, and reconciliations with the appropriate level of urgency and communication.
Ensure an excellent client experience by providing proactive, timely, and effective communication regarding the impact, status, and next steps of the issues reported.
Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery.
Prioritize multiple client inquiries with different SLAs in a fast-paced environment.
Manage client production upgrades by interacting with QA, development, the client, and assist with user acceptance testing before upgrading the Production environment.
Escalate issues internally with the appropriate level of urgency to meet client deadlines.
Qualifications:
1+ years of professional work or Internship experience in a trade support or Loan Management type role preferred
BS or Master’s degree in Accounting, Finance, or related field
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite and the ability to work in a collaborative environment
Experience with Salesforce, Jira, and Confluence is a plus
Compensation Range: The salary range for this position is between $65,000 - $73,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
