Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
As a Director of Data Science in the AI/ML Center of Excellence, a division Schwab’s Data organization, you will be leading the way to help drive business decisions and maximize competitive edge through data science and AI.
The larger COE supports most Schwab’s business units from marketing to customer service, expanding forward looking opportunities for the role. We are looking for a seasoned leader who will be reporting directly into the Head of Data Science of Charles Schwab.
This role will lead the Conversational AI organization with a primary responsibility of data science support for Schwab’s AI chatbot (the Schwab Assistant). Other models and products and specific focus on NLP/NLU should be expected as business priorities and needs change over time.
What You’ll Do
- Build, lead, mentor, and organize the Conversational AI organization as an expert in NLP/NLU/Generative AI.
- Directly manage a team of manager(s) and individual contributors
- Drive product vision and strategy bringing analytics and AI capabilities to life within Schwab products.
- Build relationships with key business partners across the firm to understand their priorities, educate on AI, and build product roadmaps to support.
- Collaborate with cross functional organizations across business and technology to drive alignment and execution to the product vision.
- Build AI deployment platform requirements to facilitate AI product and business needs.
- Keep abreast of data, analytics, and AI innovations and share/pursue those applicable to our business and business priorities. Drive innovation based on industry trends and best practices.
What you have
Required Qualifications
- BS in a quantitative field (engineering, physics, computer science, etc.)
- 5+ years of leadership experience of data science organizations developing and deploying client facing AI models. Directly manage team, not cross functional or dotted line.
- 10+ years of experience in AI/ML with knowledge of modern algorithms, statistics, and application of such.
- 5+ years of experience with NLP/NLU in a client facing enterprise environment.
- Experience across the product development lifecycle from strategy, design, testing, to rollout.
- Effective communication skills with stakeholders at all levels of the firm.
- Strong ability to translate product needs to technology and understand technology.
- Experience leading and managing geo distributed cross-functional teams.
Preferred Qualifications
- MS/PHD in a technical field (Engineering, Computer Science, Statistics, etc.)
- Knowledge of data science platform architecture, especially cloud solutions (e.g., Google Cloud Platform)
- Financial Services experience
- Experience with client facing AI chatbots.
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
