The Operations Specialist plays a critical role in a collaborative team supporting a network of financial advisors in servicing client accounts. This position involves working with advisors, custodian partners, and internal team members to complete a range of tasks, such as opening and updating accounts, transferring client funds, and distributing assets accurately and on time. Flexibility is key, as the Ops Specialist may need to adjust priorities throughout the day to help Regional Managers meet service-level agreements, particularly during periods of high-volume activity. This position is ideal for individuals who thrive in a fast-paced environment, demonstrate excellent attention to detail, and value teamwork and effective communication.
The hours are Monday through Friday from 8:30 a.m. to 5:00 p.m. Focus provides associates the opportunity to work a hybrid model. Teams are typically in the office 2 days per week and have the ability to work from home 3 days per week.
Primary Responsibilities
- Develop and demonstrate mastery in at least one area of specialization while providing support across other operational functions throughout the year.
- Use platforms such as Salesforce, Outlook, and custodian websites with a strong foundational understanding.
- Communicate effectively with internal and external partners to ensure smooth operations.
- Assist advisors and internal teams with account servicing tasks, including new account setup, account maintenance, transfers, and cashiering.
- Review requests for clarity and completeness before submission to custodian partners.
- Research and resolve issues in partnership with advisors, custodial partners, and internal teams to achieve the best outcomes.
- Stay informed about regulatory changes and updates affecting custodial policies.
- Support the maintenance of accounts on platforms like Envestnet and Orion.
- Flexibility to work overtime during high-volume periods, such as year-end and tax season.
Qualifications
- Bachelor’s degree in related field and 2+ years of operations/client service experience; or 5+ years of working in financial services or related field.
- Experience working with Charles Schwab, Fidelity, or Pershing preferred
- Knowledge of CRM systems, preferably Salesforce
About Focus Partners Wealth
Focus Partners Wealth is an organization of wealth, asset, and business management resources that brings strength, innovation, and partnership to client relationships. Through a comprehensive range of services, we work with clients at every stage, helping them control their financial future — whether that’s planning for retirement, preparing the next generation, or growing their business. We are dedicated to fostering meaningful growth for our clients. Our team of advisors works collectively to deliver personalized wealth planning strategies across local communities, placing our clients’ values, goals, motivations, and priorities at the heart of everything we do.
Focus Partners Wealth is a registered investment advisor with the Securities and Exchange Commission. Registration does not imply any level of skill or training. Additional information about Focus Partners Wealth is also available on the SEC's website at www.advisorinfo.sec.gov.
*This is a Non-exempt
The annualized base pay range for this role is expected to be between $50,000 - $53,000. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed and the applicant's skill set. The base pay is just one component of the total compensation package for employees.
