Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor's Degree
Travel Percentage
1 - 5%
Job Description
Key Responsibilities
The primary responsibilities for this position include, but are not limited to~
Team Leadership and Management
- Lead and manage a geographically dispersed team of travel professionals
- Provide guidance and professional development opportunities including regular performance reviews
End-to-End Travel Supply Chain Optimization
- Analyze, develop and streamline travel-related processes across the supply chain, identifying areas for cost reduction, improved service levels, and risk mitigation across global regions
- Build and embed a target travel operating model, bringing together internal and external professionals
- Enable and run centers of excellence and self-service technologies to support T&E Plus capabilities
Supplier Management and Strategic Partnerships
- In close coordination with Category Management~
- Drive the sourcing and selection efforts of strategic travel partners and suppliers (e.g. Travel Management Company (OBT), travel technology, airlines, lodging, ground transportation, etc)
- Negotiate agreements and align supplier objectives with FIS long-term goals, setting standards, SLAs, and KPIs for service delivery
- Conduct analysis of spend to identify savings opportunities by leveraging a sophisticated mix of supply, demand, and cost category management levers
- Develop and maintain strategic relationships with key suppliers to foster innovation, performance, and alignment with FIS travel policy
- Leverage market and industry intelligence, trends, innovation and best practices
- Work with suppliers to introduce innovative solutions that improve traveler experience, such as digital tools, premium services, and tailored offerings
Program Delivery And Stakeholder Relationship Management
- Lead and operate the Global Travel Center of Excellence (CoE)
- Oversee end-to-end supplier performance across the travel ecosystem / supply chain ensuring smooth operations and delivery
- Develop KPIs to measure cost control, service quality and program performance
- Manage TMCs relationship~
- Track suppliers’ compliance with quality controls and SLAs management to ensure smooth travel operations
- Address service issues and oversee supplier adherence to operational requirements including travel technology, reporting, etc
- Track and manage monthly invoicing
- Collaborate with Security, Legal, Risk, and other departments to ensure duty of care for employees and minimize risks associated with travel supply chain disruption
- Ensure cross-functional collaboration with upstream and downstream functions (HR/TPO, Global Mobility, Finance, Tax etc.)
- Develop workbooks, operations manuals, and contingency plans to ensure consistency and continuity during disruptions or crises
- Drive the adoption of eco-friendly travel options and innovative solutions that support responsible travel practices
- Build strong relationships with stakeholders ensuring service requirements are met
- Develop and implement training programs for travelers and arrangers
- Implement feedback mechanisms (Voice of the Customer) to gauge traveler satisfaction, addressing any issues
- Enforce policy compliance at point-of-sale and provide pre-trip reporting for behavioral analytics
- Qualifications~
Education Minimum Requirement
- Bachelor’s degree required, advance degree preferred
- Required Experience and Skills
- 10+ years of experience managing business travel programs, with in-depth knowledge of TMCs, online booking tools, travel technologies, T&E policies and strong background in strategic sourcing, category management, and leadership responsibilities
- Strong understanding of the external market and a continual pursuit of knowledge to understand evolving best practices, new technologies, advanced strategies and regulatory requirements to support the goals of the function
- Superior negotiation and collaboration skills to influence senior leadership, business case value proposition and sourcing recommendations
- Excellent stakeholder management skills, with the ability to engage and influence at all levels of the organization to drive and manage change, gain buy-in, and build capabilities.
- Excellent contract and vendor negotiation preparation and execution skills to achieve desired outcomes from supplier negotiations
- Superior oral and written communication and interpersonal skills
- Advanced analytical skills
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $167,780.00 - $281,870.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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