Details:
As a Relationship Specialist you will support Select and Select Plus Relationship Managers by completing various requests that RMs submit to the team such as: Research, Problem Resolution, Exceptions, NIGO Contact, Case Review, Misc. You will also create value and drive outcomes for our business partners through the completion of the requests as well as VMS activities including Problem Solving, VOC, & managing D&C.
- Manage Ambiguity – The nature of our requests and the solutions are often complex and ambiguous. Also, the team is relatively new and expanding, giving crew members the opportunity to influence how the team operates and how we support the RMs.
- Clear Communication – As noted above, the complex issues and resolutions need to be clearly communicated to either an RM or a Client.
- Research Persistence – There is not always a clear answer to various requests; being able to dive into the request and find the reasonable and correct answers is key to success.
Interested in learning more about the Relationship Specialist opportunity? There will be an RS1 Informational Meeting on January 23, 2025, from 12 PM to 12:45 PM EST. In addition, please feel free to reach out to Nicole Brumbley or Nate Jacobs with any questions.
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In this role you will:
- Lead the research and identification of appropriate investment solutions and recommendations for an assigned book of business. May assist Relationship Managers with client interactions.
- Act as a liaison with internal partners to ensure the timely execution of client requests. Participate in the execution of complex processing activities. Communicate issues and provide recommendations related to client service options and solutions.
- Leverage understanding of immediate and long-term client needs to efficiently plan and deliver client-focused solutions. Recommend investment products and services to enhance client relationships and drive operational efficiencies.
- Maintain a strong understanding of overall financial markets and the related legal, tax, and regulatory issues to support the education and guidance provided to clients. Maintain compliance with all Vanguard policies, applicable laws, and regulations.
- Participate in special projects and performs other duties as assigned.
What it takes:
- Minimum of three years related work experience. Two years’ experience within Financial Services industry or function preferred.
- Undergraduate degree or equivalent combination of training and experience
- This job requires a series 7 and 66 (63 & 65) regulatory license and/or registration, or ability to obtain (e.g., FINRA, state, SFC). These will be determined by Compliance based on role specific requirements and responsibilities.
- Excellent time management and organizational skills
- Superior written and verbal communication skills
- Ability to thrive in ambiguity
- Client Relationship Management
- Knowledge of Wealth Management, nice to have
Special Factor(s)
Licensing
If you are offered and accept this position, and you do not have the necessary FINRA licenses for the role, then you must obtain the required licenses within the specified period of time. Additionally, if you are not currently registered with FINRA in any capacity, prior to moving into this licensed role, you will be asked to provide authorization for Vanguard to conduct a full background check, including criminal, employment/education history, credit, and public records search in accordance with FINRA regulations.
Sponsorship
Vanguard is not offering visa sponsorship for this position.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
Our commitment to diversity, equity, and inclusion
Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.
Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.
Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.
Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
