The Opportunity:
Founded by former SEC examiners and state regulators, ACA is a leading provider of compliance advisory services and regulatory technology solutions. The RegTech business delivers regulatory, investment, cybersecurity, and risk technology to over 3,500 firms. Our clients include leading hedge funds, private equity funds, pension funds, asset managers, and outsourced CIOs.
Our Professional Services team is the primary contact and trusted partner for our client’s onboarding to our solutions, ensuring they are engaged, happy, and fully utilizing ComplianceAlpha. We manage the onboarding elements of the post-sales process while developing strong working relationships with key clients and internal stakeholders across ACA’s organization.
The Client Implementation Specialist is responsible for providing expertise and solutions while working with ACA ComplianceAlpha clients to ensure the highest levels of client satisfaction throughout the onboarding process. ACA believes that we can deliver the world’s best GRC software to our blue-chip financial services client base of over 3,500 firms. We are seeking top talent to join us in our journey to build and deliver “The SalesForce of Governance, Risk, and Compliance”.
- Must reside in: NYC Tri-State, Pittsburgh, Chattanooga, Medford, OR, Portland, Maine, Boston
- Must be able to go into one of these offices 2 days/week (Hybrid)
What you’ll do:
- Own the post-sales onboarding experience for all ComplianceAlpha clients. Onboard new clients and/or existing clients who have signed on for additional ComplianceAlpha modules
- Drive Professional Service strategies and work collaboratively to help clients roadmap a solution to achieve their compliance goals, ultimately leading to a successful onboarding and expansion of ComplianceAlpha
- Customer Evangelist: Understand your clients, and act as their internal ComplianceAlpha advocate to influence existing and new product functionality to the product and engineering teams
- Execute strategic initiatives to build the Onboarding function and better the PS organization as a whole
- Work with multiple teams across ACA to ensure a professional client experience while onboarding to ComplianceAlpha
- Identifying opportunities for growth and expansion within the ComplianceAlpha platform
To qualify for this role you must have:
- 2-4 years of Professional Services, Account Management, or Relationship Management experience at a financial software company.
- Demonstrate relationship management and churn prevention skills, and the ability to engage clients on new products and features.
- Excellent executive level verbal and written communication, presentation, and relationship management skills.
- Tech-savvy experience, having successfully leveraged technology to achieve customer success goals.
- Entrepreneurial drive with proven ability to thrive in an ambiguous and fast-paced environment.
- Team worker supporting others and establishing close bonds.
- Amazing organization and attention to detail.
- Empathetic, positive attitude with a desire to help our customers reach their goals.
What working at ACA offers:
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.
About ACA:
ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.
What we commit to:
ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
