Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world’s GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company’s global asset portfolio to provide our customers solutions that address today’s warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.
Job Title:
Real Estate & Customer Experience, Senior Manager
Company:
Prologis
Real Estate & Customer Experience, Senior Manager- Columbia, MD
A day in the life
As a Real Estate and Customer Experience Senior Manager, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in our 7.2 million square feet of industrial buildings in the Baltimore North portion of our Baltimore/DC Market. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations.
Key responsibilities include:
- Oversee the day-to-day operations of assigned properties, including customer relations, maintenance, rent collection, and regulatory compliance.
- Act as the primary point of contact for customers within your portfolio, ensuring their operational needs are met with excellence. Build and maintain strong, trusted relationships by understanding their businesses and proactively addressing their evolving requirements.
- Identify opportunities to enhance the customer journey by leveraging technology, streamlining processes, and implementing feedback-driven improvements to create value for customers, their businesses, and Prologis.
- Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.
- Maintain compliance of all policies and procedures.
- Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.
- Drives and motivates team of 4 employees (property managers, maintenance technicians, administrative personnel), to engage in innovative ideas, initiatives, and pilots.
- Work collaboratively with internal teams, including leasing, construction, accounting, legal, Prologis Essentials, and development, to deliver seamless service. Foster a culture of accountability, continuous improvement, and innovation within the team to ensure a superior customer experience.
- Assimilate and analyze information pertaining to market and economic conditions.
- Ability to utilize Salesforce CRM to track interactions with customers and customer visits.
- Support sustainability initiatives, including renewable energy projects, efficiency improvements, and environmentally friendly practices, ensuring properties meet expectations.
Building blocks for success
- 3+ years’ supervisory experience, ability to provide superior internal and external customer service, strong diplomacy, and crisis diffusion skills.
- Must have a current Real Estate sales license in the State of Maryland or be able to obtain a license within six months of commencing employment. Please note that the company will cover relevant, associated costs and will consider the reasonable time spent acquiring the license as part of work hours.
- Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
- Highly proficient in full cycle of leasing and lease interpretation.
- Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight.
- Strong mathematical and analytical skills
- Strong working knowledge of property management accounting software
- Bachelor’s Degree preferred from a four-year college or university and 5+ years of commercial real estate experience; or 7+ years of experience as a property manager; or a CPM or RPA designation; or equivalent combination of education and experience.
- Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.
- Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook).
- As business dictates, able to work extended/flexible hours (nights/weekends/on-call).
- Requires a valid driver’s license and the ability to travel to multiple properties.
- YARDI and Salesforce CRM software experience preferred.
- As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).
Hiring Salary Range of: $108,000 - $140,000. Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
People First
Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.
When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.
As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.
All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.
All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Employment Type:
Full time
Location:
Columbia, Maryland
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