The institutional asset management industry is evolving. Clients need more than products; they need a trusted partner and advisor with a deep understanding of their needs who can help them achieve their goals. State Street Global Advisors is seeking a talented individual who can support and enable our client facing teams to succeed in this environment. Are you that person?
SSGA is the investment management arm of State Street Corporation, one of the world’s leading providers of financial services to institutions. SSGA’s Client Coverage Group (CCG) is responsible for all institutional client facing activities globally, including new business development, relationship management, client service and client on-boarding.
In this role you will work closely with the our CCG Client Relationship Managers to service and support our Client Access Portal and our existing client relationships. You will work alongside the Investment Operations and Information Technology teams to support the client’s interaction with the Portal. You will interact directly with our clients to coordinate the sourcing of information and documentation to enable/sign-up users and provide support with queries raised via the Portal and have the opportunity to help craft our ongoing client servicing model and improve our existing processes regarding client service and engagement.
Key Responsibilities Include
- Acting as an initial point of contact for clients regarding Portal and other inbound inquiries.
- Facilitating user configuration and troubleshooting Portal access.
- Overseeing the inquiry management process including both responding directly and facilitating SME responses.
- Capture enhancement suggestions for the Portal from both internal and external stakeholders.
- Provide demos and training to support Portal rollout.
- Provide Client Services support for client facing activities in NA.
- Contribute to client satisfaction and retention via outstanding client service capability.
- Act with urgency ensuring any client issues are appropriately raised.
You possess a combination of the following skills and interests:
- Skills/Interests: Service excellence, Inquiry Management
- Soft Skills: Critical Thinker, Adaptable, Positive Attitude, Intellectual Curiosity, Strong Work Ethic, Self- Disciplined, Coachable
Qualifications And What We Value
- 3 years of financial services industry experience in Investment Operations, Client Service, or general Asset Management.
- Graduate and above preferably in Finance.
- Excellent communication skills in English required - both verbal and written.
- Strong interpersonal skills and detail-orientation.
- Analytical and research skills.
- Ability to quickly problem solve in demanding environment.
- Handle difficult relationships or situations with appropriate care and responsiveness.
- Able to manage multiple simultaneous tasks in a high pressure, deadline-driven environment.
About State Street
What we do: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow: We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility: We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State.
Salary Range
$65,000 - $102,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Job Application Disclosure
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
State Street's Speak Up Line
Job ID: R-765873
