John Hancock's Long-Term Care division is looking for a Senior Business Analyst to support emerging work in its Anti-Fraud, Waste and Abuse Program. This team focuses on implementing customer-facing fraud controls that won't negatively impact customer experience and generate savings.
We are looking for someone to perform complex research and analysis of small to medium business initiatives as well as identify, document, and analyze complex processing, service and/or technical improvement opportunities. Business initiatives may also include implementations of new technologies and new product implementations.
Working within LTC Customer Care Transformation, you will be applying agile methodologies, you will work in a Team-of-Team structure working closely with IT, Advanced Analytics, Human Center Design and Legal to optimize the LTC inforce business by achieving savings targets.
Position Responsibilities
Collaborate with multiple IT partners to Translate design, document, refine, deliver and play point on Business requirements for our document analytics solutions and LTC Storefront customer facing solutions.
Perform scrum master duties with regards to leading certain ceremonies and removing technical blockers for the team
Collaborate with actuaries on reporting and tying customer behavior to fraud waste and abuse savings.
Play the role of translator connecting the opportunity of advanced analytics capabilities to identify and prevent fraud, waste and abuse.
Required Qualifications:
3-5 years of experience in a related field, preferably financial services institution.
Comfortability with reporting or past experience with development process of software.
Background in an Agile work environment.
Experience writing, monitoring, and owning the requirements process. Taking initiative and following through is key.
Preferred Qualifications:
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-JH
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Primary Location
USA, Massachusetts, Boston, 200 Berkeley Street
Hybrid
Salary range is expected to be between
$71,550.00 USD - $119,250.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency
Company: John Hancock Life Insurance Company (U.S.A.)
