Why work for us?
A career at Janus Henderson is more than a job, it’s about investing in a brighter future together .
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
You will:
Supervise and manage day-to-day workflow and staff for one or more specific function(s) in accordance with departmental guidelines which include:
- Phone Operations – Phone support for direct retail fund shareholders
- Processing Operations – Processing direct retail fund shareholder transactions and Intermediary back office manual/non-automated transactions.
- Exception Operations - Supports problem research and resolution for direct retail fund shareholders and Intermediaries who utilize the Fund/SERV automated trading system.
- Support Operations – Phone and Back Office staff training and quality assurance. Supports Regulatory Communications (shareholder statements, tax form production and other regulatory mailings).
- Assist staff by researching and resolving complex problems ensuring customer/client satisfaction.
- Evaluate employee performance, assesses training needs and assists in the development of the team. Provides performance feedback to staff.
- Make recommendations regarding hiring, termination, salary actions and other departmental procedures.
- May partner with manager in forecasting staffing.
- Analyze and communicate performance trends to management and make recommendations for improvement in an effort to enhance quality, efficiency, and the client experience.
- Analyze and identify workflow gaps and technology needs; create business case recommendations to management on enhancements; implement changes.
- Partner with various departments and/or vendors on problem identification and resolution or projects as needed.
- Handle escalation of difficult calls and complaints ensuring customer satisfaction within company policy.
- Track staff PTO, payroll and performance information.
- Maintain or excees internal and external quality as defined by departmental standards.
- May assist in managing department projects.
- Carry out additional duties as assigned.
Supervisory responsibilities
Technical Skills And Qualifications
- High School or GED required; Bachelor’s degree or equivalent work experience preferred
- One-year supervisory experience preferred
- Mutual funds/financial services experience or equivalent preferred
- FINRA Series 6, 63 licensed
- FINRA Series 26 (Principal) license preferred
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at .
Compensation information
The base salary range for this position is $75,000- $85,000. This range is estimated for this role. Actual pay may be different. This role will remain open through March 31, 2025.
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Annual Bonus Opportunity: Position is eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.
Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page
Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).
You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
