This position oversees ACA’s Managed Services Anti-Money Laundering (AML) team. The Director is responsible for overseeing and managing all aspects of client AML engagements, developing and sustaining client relationships, and developing and overseeing ACA staff. The individual will play a key role in maintaining and enhancing the delivery of the firm’s products and services, ensuring high levels of client service and demonstrating high levels of technical competence across a wide range of areas applicable to our clients.
What you’ll do:
- Responsible for the operations of the department.
- Formally supervise, train, evaluate, oversee, and provide feedback to colleagues in a supervisory capacity. Support and lead the communication of key messages to Managed Services.
- Manage and support thought leadership and other initiatives to promote ACA’s sales and marketing efforts.
- Demonstrating a commercial awareness such that additional ACA Group services can be promoted for the benefit of clients where appropriate (via referrals to dedicated sales representatives)
- Develop, assess and report metrics
- Oversee client relationships to ensure a positive client experience to include, onboarding new clients, setting scope and workflow expectations, answering questions
- Manage initiatives and special projects to improve efficiencies and streamline department processes, administration, systems, tools and technology.
- Develop and implement plans and objectives for the department in an effective and innovative fashion
- Other tasks and duties as assigned.
To Qualify for the role, you will have:
- Bachelor’s Degree
- Minimum of 10 years’ relevant industry experience
- 5 years+ of supervisory experience
Skills and Attributes for Success:
- Demonstrated professional integrity
- Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
- Ability to exercise discretion and make independent judgments on matters of significance
- Ability to work in a fast-paced small team environment
- Ability to establish and maintain effective working relationships with colleagues and clients
- Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks.
- Dedicated to upholding ACA’s high-quality standards and customer service focus
- Strong organizational and problem-solving skills with attention to detail
- Strong oral and written communication skills
- Ability to multi-task and manage multiple projects with deadlines
- Proficient with Microsoft Office applications and comfortable working in a tech enabled environment
What working at ACA offers:
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.
About ACA:
ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.
What we commit to:
ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
