Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
As a Director in IT, you will be a strategic subject matter expert and leader of the IT Asset Management team, playing a critical role in modernizing how we manage our configuration management database, the inventory of our assets, the data model around it, and all the relationships among those systems. This role provides a unique growth opportunity to use your experience, communication, strategic thinking, and problem-solving skills to transform and advance some of our most critical support functions. You and your teams will drive the governance of ITAM and our CMDB, our inventory and use of hardware and software, as well as leveraging advanced discovery processes to ensure the most accurate controls are in place. This is an exciting time for the area where we are amid transforming, modernizing, and improving our overall implementation of our ITAM systems and practices so a great experience to join the energy of the moment.
Being a member of Information Technology means you will be part of a diverse and collaborative organization with critical responsibilities to protect the financial services industry and serve our clients, both internally and externally. As a Director you will be looked at as a leader in not just your space, but across the broader organization with influence to drive improvements and alignments with your practices and others.
Your Primary Responsibilities:
- Provide strategic leadership, governance, and direction for our ITAM teams for CMDB, HAM, SAM, and LCM, including the responsibilities to manage staff.
- Manage the modernization of the ITAM process and taxonomy, adopt industry standards, and transform the capabilities for the future.
- Advance the DTCC data model for applications and services, and align to an industry standard data model.
- Governance of the processes that support ITAM overall, including HAM, SAM, CMDB, and LCM.
- Drive Configuration Management Database (CMDB) data quality and coverage efforts.
- Be responsible for our Software Asset Management (SAM) practices and its overall integration into DTCC processes, including the tooling ecosystem to support.
- Lead all aspects of our Hardware Asset Management (HAM) practices and their integration with processes across DTCC.
- Supervise and strategically grow Lifecycle Management as a practice for the organization.
- Collaborate with all engineering teams, business service, and technical service owners ensuring they are aware of ITAM capabilities and their responsibilities for their data in the CMDB
- Align with process, operations, and those responsible for life cycle management of their components to ensure completeness and alignment with upstream and downstream impacts.
- Establish and maintain documentation of policies, procedures, job aids, and reports.
- Ensure process efficiency by implementing the key performance indicators, driving improvements to the process continuously with the teams.
- Advancement of automation capabilities where applicable, evolving both process and the way data is captured and managed.
- Leadership and active involvement in audit and regulatory reviews
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
- Minimum of 12 years of related experience, including IT delivery, operations, service management and/or support
- Bachelor’s degree with master’s is a plus.
Talents Needed for Success:
- Strong communication skills and ability to meet with clients, present to senior management and provide updates to regulators / supervisors.
- Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture.
- Strong critical thinking, communication and teamwork skills are key to be successful in this role.
- Strategic thought leadership, with a focus on future advancements for processes
- Proven track record of implementing and/or transforming ITAM functions.
- Familiarity with Agile methodology
- Familiarity with Infrastructure design standards for modular, secure, and resilient applications to drive root cause analysis across the breadth of the enterprise.
- Deep understanding of IT Asset Management principles, configuration management, and ITIL best practices
- Solid understanding of ServiceNow, the Common Service Data Model (CSDM) and its application in the IT Asset Management space
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
