Make an impact
As an Information Technology Analyst, you will assist the corporate and property (offsite) staff and nation-wide satellite offices with technical support of desktop computers, applications, and related technology. This position will require traveling to multiple locations throughout the Nation. This position is available to be based out of either our Salt Lake, UT.
Support for this role includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. The Information Technology Analyst will regularly interact with application software and operating systems to diagnose and resolve unique, non-recurring problems. Support includes fault diagnosis and resolution of Microsoft Windows desktops, Microsoft Office, networking components, printers and other peripherals. Additional duties of the Information Technology Analyst include:
- Provide front end support for PC's and associated peripherals for Bridge properties located nationally
- Set up equipment for employee use, performing or ensuring proper installation of peripherals, operating systems, and appropriate software
- Answer users' inquiries regarding computer software and hardware operation to resolve problems
- Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
- Configure software to connect to Internet application servers
- Identify and correct or advise, on operational issues in end-user computer system
What you should bring
- Minimum 3 years’ experience of IT support experience
- Minimum 2 years’ experience supporting large onsite team as well as remote users with minimal supervision
- Minimum 2 years’ experience on boarding IT needs for new employees
- High proficiency in Microsoft Windows and Office, Ethernet and wireless networking, hardware and software setup, and problem resolution
- Ability to multi-task and prioritize competing service request
- Ability to work independently and efficiently to meet end-user needs
- Ability to promptly answer support related email, phone calls and other electronic communications
- Superior organization skills, attention to detail, and appropriate motivation
- Experience with hardware and software issues
- Proficiency in Internet related applications such as E-Mail clients and Web Browsers
- Excellent communication (oral and written), interpersonal, and presentation skills
What you can be part of
Our IT help desk is a fundamental part of Bridge Investment Group. We have a great team where we work together to build the best foundation. Our team culture is one of the best, helping each other learn and grow.
What we offer
- Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, Short Term Disability, Legal & Identity Theft Insurance, and Pet Insurance.
- Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
- Access to benefits concierge service.
- Access to Mental Health & Well-Being service.
- 401K: Bridge Investment Group will contribute to your account equal to 100% of the first 4% of pay which you contribute to the plan. These contributions belong 100% to the employee upon their contribution. Eligible employees are automatically enrolled contributing 4%, with up to 6% company match, with the option to opt out. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
- Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
- 11 Paid Holidays per year.
- Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
- Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.
We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.
Your specific needs are important to us. If you need accommodations related to a disability or any other protected status during the recruitment process, please email talentsupport@bridgeig.com.
Want to talk with someone about Bridge Culture?
At Bridge, we understand that joining a new workplace is a significant decision. To help you gain deeper insights into our culture, we offer "Culture Conversations." This initiative reflects our commitment to transparency, diversity, and inclusivity.
Culture Conversations are voluntary, one-on-one sessions designed for applicants to connect directly with our diverse staff members. It's your chance to explore the Bridge work environment, ask questions, and get a genuine feel for what it's like to be part of our team.
How it Works:
Culture Conversations are entirely voluntary. Feel free to opt in based on your comfort and curiosity. Choose Your Conversation Partner: We believe in the power of choice. Browse through our diverse group of staff members and select someone you'd like to have a conversation with. This ensures that you connect with someone whose experiences and insights align with your interests. No Impact on the Hiring Process: Your decision to participate or not in Culture Conversations has no bearing on the hiring process. We value your time and references.
Why Participate:
You get to have a firsthand understanding of our workplace culture. Informed decisions lead to fulfilling careers. Culture Conversations empower you with the information needed to make the right choice for your professional journey.
- Personalized Connection: Connect with an employee who resonates with your professional interests.
- Inclusivity: Embrace diversity by choosing a conversation partner from various backgrounds and roles.
