About Allvue
We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems!
Job Summary
The User Content & Knowledge Lead oversees a team of five technical writers and stakeholders, ensuring the creation and maintenance of high-quality documentation for our products and services. Responsibilities include leading documentation initiatives, maintaining consistency and standards, integrating AI for efficiency, and enhancing user experience.
This role reports directly into the Customer Experience Organization.
Responsibilities
- Content Strategy and Standardization:
- Develop and maintain style guides and templates to ensure consistency in documentation across all products and platforms.
- Establish and enforce documentation standards and best practices.
- Documentation Development:
- Oversee the creation and updating of user manuals, technical guides, installation manuals, API documentation, online help systems, and software documentation to ensure comprehensive coverage of the product's features and functionalities.
- Mentor team members in developing high-quality, accurate documentation.
- AI Integration:
- Ensure content is structured and set up correctly to enable AI to effectively answer questions and reduce workload.
- Enable/integrate AI into customer portals and internal workflows to deflect work or reduce resolution times.
- Enabling AI for content creation
- Work closely with the Customer Experience and Product Management team and other stakeholders to gather information and ensure the documentation is accurate and up-to-date with the latest product changes.
- Facilitate communication between the technical writing team and other departments to support product development and release processes.
- User Experience (UX) Enhancement:
- Drive the UX of the customer portal, continuously improving the interface based on data mined from user searches and interactions.
- Analyze user data to understand common search terms and topics, using insights to enhance content accessibility and usability.
- Knowledge Base and Repository Management:
- Organize and manage the documentation repository, ensuring documents are easy to access, search, and retrieve.
- Maintain version control and ensure all documents are current.
- Establish practices to
- Continuous Improvements and Metrics:
- Continuously seek feedback from users and stakeholders to identify areas for improvement in documentation.
- Establish key success indicators and metrics to measure the impact of content initiatives.
- Team Leadership and Mentorship:
- Provide guidance and mentorship to team to enhance their skills and promote career growth.
- Foster a collaborative and innovative work environment.
- Client Collaboration
- Work with customers and partners to drive documentation creation, content efficacy, and content consumption.
Requirements
- Proven experience in content strategy, technical writing, or a related field.
- In-depth knowledge of KCS principles and experience implementing KCS standards.
- Expertise with AI integration in content management and its practical applications.
- Proficiency in UX design principles and experience enhancing user interfaces based on data analysis.
- Excellent analytical skills with the ability to mine and interpret data to drive content improvements.
- Strong project management skills with the ability to define priorities, set roadmaps, and monitor success metrics.
- Exceptional communication and cross-functional collaboration skills.
- Experience with knowledge management systems and customer portals.
- Familiarity with content management software and AI tools.
- 8+ years of experience in technical writing for software or technology products.
- KCS certification preferred
- Strong understanding and working knowledge of Jir and Confluence
Education/Certifications
- Bachelor’s degree in related subject.
What We Offer
- Health Coverage options along with other voluntary benefits
- Enterprise Udemy membership with access to thousands of personal and professional development courses
- 401K with Company match up to 4% or Employee Pension plan
- Competitive pay and year-end bonus potential
- Flexible PTO
- Charitable Donation matching, along with Volunteer and Voting PTO
- Numerous team building activities to promote collaboration in a fun and fast-paced work environment
EEOC Statement
Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives - we don’t just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.
