The CalSTRS Customer Service Division is seeking a motivated individual to work as a Staff Services Analyst on the Account Services Team.
Customer Service is the first point of contact for CalSTRS’ members, benefit recipients, and other constituents. Through multiple communication channels which include telephone, secure messaging, and written correspondence, the contact center is responsible for providing excellent member service through accurate, consistent, complete, and timely responses to each inquiry.
The Account Services Unit collaborates and provides support services to the divisions within the Benefits & Services Branch to achieve performance objectives and to maximize member satisfaction.
Under supervision of the Account Services Manager I (Pension Program Manager I), the Staff Services Analyst performs duties of average difficulty in a wide variety of consultative and analytical staff services assignments related to Account Services. The Accounts Services Analyst interprets and applies California State Teachers’ Retirement Law, policies, regulations, and procedures with accuracy and may act as a lead to lower-level staff.
The ideal candidate will possess the following skills:
- Strong Customer Services skills
- Experience working in a fast-paced production environment
- Ability to work under pressure and handle changing priorities
- Ability to establish and maintain cooperative working relationships
- Capacity to learn quickly and retain information
- Demonstrate the ability to work effectively with a team
Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.
Does this opportunity seem right for you? If so, see the Application Instructions section in the job advertisement and apply now.
You will find additional information about the job in the Duty Statement.
