Purpose and Job Summary
The Product Management Director’s primary objective is to lead a team of product owners and implement appropriate technology solutions for our business partners. This role will design, develop and communicate business requirements to our technology teams, seek out operational improvements, and be responsible for training and evangelizing technology solutions. A desire to work in a collaborative environment and a proven track record of delivering solutions, combined with leadership in resolving issues is essential. Experience in leading a successful team is critical.
Essential Duties & Responsibilities
- Comfortable managing a team of product owners and resolving complex issues
- Maintaining constant and regular engagement with each team member to ensure quality improvement for project and professional growth
- Become a subject matter expert in Lument’s core functions
- Analyze and develop requirements and specifications that address business functions and workflow
- Ensure continuity for work products so that each team member follows best practices
- Develop and/or enhance business applications by working with our business partners.
- Take ownership and respond immediately to our business partners when they report issues (enhancements, bugs, etc.) with our systems.
- Internal system administration, customization and implementation.
- Participate in and implement training procedures and integration for internal applications
- Use creative skills to identify and recommend application improvement solutions for business.
- Provide basic project management responsibilities to ensure risks are mitigated, scope is managed, appropriate communication is achieved, and milestones are met
- Ensure all production changes are made in accordance with lifecycle methodology and change management policies
- Provide demonstrations, training and documentation to system users
- Work professionally and harmoniously with team and coworkers
- Other projects and duties as assigned
Education, Skills & Experience
- BS in Information Systems, Computer Science, Real Estate, Finance or equivalent experience
- 3+ years’ experience as Team Lead and/or Manager role required
- Experience in the commercial mortgage loan industry, government-sponsored enterprise (GSE) and/or Fannie Mae/Freddie Mac/HUD/FHA experience a plus
Project Management Experience
- 3+ years project management experience involving the analysis, design, testing, and implementation of multiple medium and large-scale projects
- Experience leading or assisting business transformation or consolidation projects
- Experience with Agile, including Scrum and Kanban methodologies, a plus
- Strong documentation skillset, including detailed prototyping and wireframing, preparing detailed test cases, and test logging
- Customer Service and Quality focused with proven process improvement skills
- Experience developing training curriculum and material
- Experience in identifying opportunities for business improvement and defining/measuring the success of those initiatives
- Manage stakeholder relationships and expectations by providing timely updates to all project stakeholders
- Provide risk assessment throughout the project and establish mitigation plans, when necessary
- Ensure all production changes are made in accordance with lifecycle methodology and change management policies
Soft Skills
- Exemplary communication skills, both verbally and in writing (spelling, grammar, and punctuation) including a strong aptitude for accuracy and detail
- Strong organizational skills, with the ability to learn quickly, work independently, prioritize work effectively, and thrive in a fast-paced environment balancing varied workloads
- This position has frequent contact with all levels of employees and management, and will be expected to professionally communicate internally, and potentially externally, with individuals at various levels of an organization
- Initiative and strong sense of personal motivation as well as responsibility
Technical Experience
- Understanding of technical language to effectively diagnose and/or partner with the development group for best practices on complex solutions
- Proficient with Microsoft SQL, as well as database table structure and design, a plus
- Knowledge of API, XML and Json a plus
- Wireframing/prototyping tools like Axure, Figma or Mockflow a plus
- Jira/Confluence and/or Azure Dev Ops for issue tracking a plus
Life at ORIX
We are committed to the health and well-being of our employees and offer a quality, competitive benefits package that provides valuable healthcare and financial protection for our workforce, while emphasizing a healthy work/life balance.
You Time
We want you to have the time needed to recharge and manage life with our competitive vacation policy, floating personal holidays, extensive leave options, our annual observed holidays, and more.
Family Care
Every family has a different journey and ORIX USA Group is proud to offer extensive benefit programs such as: infertility coverage, adoption support, child and elder care, fully paid maternity, and generous parental leave benefits to help you and your families along the way.
Flexible Work Arrangements
ORIX associates enjoy the advantages of our hybrid working model with a 3 day in-office minimum requirement.
ORIX USA is an equal opportunity employer, providing equal employment opportunities (EEO), and is committed to diversifying its workforce. All employees and applicants for employment will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. This policy applies to all terms and conditions of employment.