Serve as a strategic partner to executive leadership by designing, optimizing, and supporting complex organizational workflows, communications, and enterprise initiatives. Apply systems thinking and analytical rigor to deliver operational clarity and strategic alignment across business functions. Act as a trusted advisor, translating complex data into executive-ready insights and enabling informed decision-making. This role blends deep operational analysis with leadership enablement, driving enterprise agility, resilience, and performance through structured problem-solving and cross-functional influence.Essential Duties and ResponsibilitiesFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.Develop and articulate strategic operational frameworks and recommendations to senior leadership, securing alignment and sponsorship for enterprise initiatives.Guide teams in defining and designing scalable, efficient solutions to complex organizational challenges.Act as a strategic advisor to executive stakeholders, delivering operational assessments, scenario modeling, and data-driven recommendations.Design and implement workflows, communication plans, and governance models that align with enterprise priorities and executive expectations.Integrate user and stakeholder experience into operational strategies to ensure adoption and impact.Surface operational risks, interdependencies, and opportunities to inform leadership decisions and mitigate disruption.Provide comprehensive support to executive leaders, including briefing materials, strategic presentations, and facilitation of high-impact meetings.Apply a risk-based lens to evaluate initiatives, balancing innovation with operational continuity and resilience.Architect and refine governance structures, escalation protocols, and workflow standards to support enterprise agility.Monitor organizational health and process performance, identifying trends and synthesizing insights into actionable strategies.Create executive dashboards and visualizations that communicate initiative progress, performance metrics, and strategic outcomes.Lead operational reviews and retrospectives, translating findings into enterprise-level improvement plans.Coordinate cross-functional execution of strategic initiatives, ensuring alignment with leadership priorities and business objectives.Continuously evolve workflows and systems to enhance adaptability, continuity, and enterprise value.Evaluate internal and third-party tools for strategic fit, recommending enhancements to support executive operations.Maintain a deep understanding of enterprise systems, organizational dynamics, and business operations to inform strategic analysis.Design communication and operational solutions to address complex, ambiguous challenges.Research industry trends and emerging practices to inform enterprise strategy and organizational design.Conduct cost/benefit analyses to support prioritization and investment decisions by executive stakeholders.Required QualificationsThe requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor’s degree in Information Technology-related field, or equivalent education and related trainingTen years of experience and high proficiency with the following information technologies:Information security best practicesIT performance/scalability principlesRelational database technologiesPrinciples of a service oriented architectureMainframe, distributed, Web, and/or networking technologiesDesign tools and techniquesApplication development methodologiesTechnology testing and change implementation best practicesExcellent verbal and written communication skillsStrong collaborative and consultative skillsAbility to work independently or as a member of a teamAbility to lead, direct and train teams of Developers and Systems AnalystsPreferred RequirementsFifteen years’ experience supporting strategic operations, program management, or organizational leadership initiatives.Proficiency with enterprise collaboration and reporting platforms (e.g., Microsoft 365 Suite, Power BI, ServiceNow, Jira).Familiarity with frameworks such as Lean, Agile, ITIL, or Six Sigma.
