Amalgamated Bank is seeking an energetic Electronic Banking Supervisor to process and supervise the daily activities and performance output of various EBD sections. The Electronic Banking (EB) Supervisor will keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the EB department, vendors, and other pertinent Bank departments.
By joining our team, you’ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.
Essential Job Functions
- Support all department functions
- Process/Review/Respond to Reg E claims, adjustments, reconcilements, settlements, inquiries and notifications with various processors, clients etc. as applicable
- Assign and oversee daily workflow of the unit, approve and provide supervisory over-rides
- Instruct ACH Origination staff in the daily processing of ACH originations and exception items, ensuring the adherence to established departmental controls and procedures
- Review holds, customer notes and special instruction. Correct errors and review tracking and archive supporting documents
- Process client billing reports, cycles, advice, and posting files prior to transmission to the Bank’s data processor. Review all ACH Origination activity prior to transmission to the ACH Networks
- Verify NOC procedures are adhered to by staff, that appropriate actions are taken and accuracy of customer communication
- Review/research International ACH OFAC exception reports and escalate as necessary
- Reconcile, research and supervise adjustments of open ACH entries on Federal Reserve Bank and JPM settlement accounts
- Monitor and reconcile all departments’ General Ledger accounts
- Maintain and verify client information in the ACH client spreadsheet and database. Take appropriate action to resolve any discrepancies
- Draft letters for department related matters. Create form letters for recurring processes and correspondence with other institutions, government agencies and customers
- Review all areas reconciliations/settlements ensuring completeness and accuracy. Train staff on new and existing equipment, policies and procedures. Enforce compliance with departmental policies, procedures and controls
- Review fraud alerts investigate and take appropriate actions. Contact account officers and or customers to validate authenticity of alerts. Work with Fraud/Security department to gather all related data
- Review department’s data archiving ensuring completeness and legibility
- Generate forecast reports for use in the management of FRB funding accounts
- Reconcile vendor billing reports and track billing offset entries
- Download monthly invoices for various vendors
- Download and review various vendor volume reports and update spreadsheets
- Mail new and expiring tokens to commercial clients
- Make recommendations to EBD Officers on department policies, employee counseling and performance
- Prepare various volume tracking reports for Senior Management, Risk management, Compliance etc.
- Perform all functions under supervision
- Crosstrain in all existing and future EBD functions
- Perform various clerical related duties as directed by manager
KNOWLEDGE, SKILLS And EXPERIENCE REQUIREMENTS
- High School diploma or equivalent
- Experience and knowledge of all EBD clerical functions, including systems and applications
- Ability to interface, supervise and train employees
- Good verbal, written, and interpersonal skills
- Strong analytical skills to resolve discrepancies
- Excellent computer skills including Microsoft Access, Word, Excel and PowerPoint
Our job titles may span more than one career level. The starting base salary for this role is between $44,000.00 – $64,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement . Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.
Hybrid Work Model
Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”.
Search Firm Representatives- Please Read CarefullyAmalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
