Job Requisition ID: 53201
Closing Date: 02/13/2026
Agency: Teachers' Retirement System of the State of Illinois
Class Title: EMPLOYER SERVICES TRAINER - 70611
Salary: $80,614 - $125,758
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Please follow the directions below when applying for this position.
**DO NOT CLICK THE APPLY BUTTON**
TO APPLY FOR THIS POSITION PLEASE VISIT THE TRS WEBSITE:
Careers | Teachers' Retirement System of the State of Illinois
The Teachers’ Retirement System of the State of Illinois (TRS) is one of the largest public pension systems in the United States. We provide retirement, disability and survivor benefits to teachers, administrators and other public-school personnel employed outside the city of Chicago.
TRS serves over 456,000 members and manages a multi-billion-dollar investment portfolio for the exclusive benefit of the membership.
TRS is an agency of the State of Illinois governed by a Board of Trustees. Full-and part-time employees are eligible for the State of Illinois comprehensive benefits program which includes medical, dental and vision coverage. All employees hired after August 17, 2001 participate in the TRS retirement pension plan. Employees also have the option to contribute to additional State of Illinois deferred compensation plans. The TRS pension plan is a participating reciprocal system under the Illinois Pension Code Retirement Systems Reciprocal Act.
Learn more about careers at TRS: Careers | Teachers' Retirement System of the State of Illinois
Job Summary
Under the direction of the Benefits Education Manager, the Benefits Education Instructor develops and delivers TRS member benefit education programs for internal staff. The position will reach staff through various communication channels including in person or virtual classroom training, online webinars, presentations, huddle updates, written materials, etc.
This position requires strong organizational skills, effective planning, and the ability to clearly articulate TRS’s mission and statutory and operational requirements related to member benefits. Effective communication skills and attention to detail are required to educate TRS staff on complex subjects. The incumbent must possess an understanding of the Pension Code, Administrative Rules, the Member Guide and TRS rules and procedures. Coaching employees, addressing inquiries, and giving constructive feedback is a key role in developing Member Services employees.
The incumbent must maintain a continuous awareness of pension legislation and stay current on training and development trends and best practices. The incumbent will use their knowledge to analyze and facilitate training on developing issues, trends, and best practices.
Essential Functions
- Develops, delivers and provides guidance to employees at various levels of experience on member benefit operational protocols.
- Designs and maintains training and reference materials, training aids and outlines and related tools and resources in collaboration with the Benefits Education Manager and/or department leaders.
- Collaborates with the Benefits Education Manager, department leaders or third-party vendors as necessary on pension administration system functionality, creating and maintaining operational guidelines, standard operational procedures, quality assurance and metrics.
- Maintains training records of programs and attendees. Provides reports to department leaders on request.
- Tracks and analyzes the effectiveness of training programs by utilizing post-instruction evaluation tools and meeting with staff to ensure material is understood and effectively utilized.
- Conduct targeted training sessions with current staff of all levels based on identified training gaps.
- Member of a professional training association to stay current on training and development trends and best practices. Research, analyze and develop new training curriculum strategies and content in collaboration with the Benefits Education Manager.
Essential Functions (Continued)
- Work closely with Benefits Education Manager to analyze post training survey results and adjust current training methods based on feedback.
- Partners and collaborates with the Learning & Development Department with onboarding new employees.
- Ensures the physical set up for training sessions is appropriate.
- Serve as a backup to the Benefits Education Manager for member related FOIA requests.
- Occasional travel may be required.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities
- Demonstrated written and verbal communication skills
- Effectively coaches and delivers constructive feedback
- Develops and delivers effective presentations
- Demonstrated time management and priority setting skills
- Ability to inspire and develop staff
Minimum Requirements
- Three (3) + years of experience in functional area including experience with instructional design, delivery, training facilitation both in-person and virtual
- Ability to understand, explain, and apply adult learning theory during facilitation
- Demonstrated experience coaching and/or training people
- Bachelor’s degree or three (3) years of related work experience may be substituted in lieu of education requirement
- The Associate Professional in Talent Development (APTD) preferred
Work Hours: 8:30 - 4:30 M-F
Headquarter Location: 2815 W. Washington St., Springfield, IL 62702-3397
Work County: Sangamon
Agency Contact: Christina Lonbom
Email: clonbom@trsil.org
Phone #: 217-814-2226
Posting Group: Education
TRS is a non-code state agency.
**APPLICATION INSTRUCTIONS**
Candidates must submit applications through the TRS Careers Website:
Careers | Teachers' Retirement System of the State of Illinois
Please follow all instructions and include all required documents. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.
TRS is an Equal Opportunity Employer. If you require reasonable accommodation in completing this application, interviewing, or completing any pre-employment testing, please direct your inquiries to Human Resources at (217) 814-2111, or HRServices@trsil.org. Hiring decisions are not based on or affected by political factors, including political sponsorship, affiliation, or support.
