Credit Operations Director
Company Description:
Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1 trillion of private capital on behalf of its clients with offices in 14 cities across the US, Canada and Europe. Gen II offers private fund sponsors a best-in-class combination of people, process, and technology, enabling fund sponsors to effectively manage their operational infrastructure, financial reporting, and investor communications. The Gen II team is the most experienced and longest tenured team in the private equity fund administration industry, with broad expertise across buyout, funds of funds, real estate, energy, infrastructure, credit, co-investment, hybrid funds, feeder funds, venture capital, retail, and managed accounts.
Job Description:
Position Overview
A Credit Operations Director will play a pivotal leadership role in directly overseeing the loan operations team as part of Gen II’s Credit Operations function. This individual will be responsible for leading operational excellence, redesigning core processes, documenting procedures and controls, implementing a training program, and delivering an exceptional client experience.
Key Responsibilities:
Leadership & Team Development
- Lead, coach, and manage a high-performing team of loan administration professionals.
- Promote a culture of ownership, accountability, and continuous improvement.
- Ensure team members are fully trained and equipped to support evolving client and regulatory needs.
End-to-End Credit Operations Management
- Oversee the full credit lifecycle, including loan origination, documentation, collateral tracking, and servicing.
- Drive accuracy, timeliness, and control throughout the credit process.
Strategic Direction & Operational Transformation
- Work with leadership to define and implement the future-state vision of credit operations with a focus on loan administration and loan agency.
- Manage loan technology integration, and optimization to enhance scalability and efficiency.
- Align credit operations with Gen II’s broader business strategy and client service model.
Process Optimization & Controls
- Reengineer and standardize workflows to improve operational efficiency and turnaround times.
- Implement and document controls, procedures, and best practices that mitigate risk and enhance data integrity.
Regulatory Compliance & Risk Mitigation
- Ensure all credit-related activities comply with applicable laws, regulations, and internal policies.
- Partner with Compliance and Legal to monitor and manage operational risk.
Client & Internal Stakeholder Collaboration
- Collaborate with partners across internal functions, including Relationship Management, Fund Accounting, Legal, and Compliance.
- Take an active role in supporting the sales process for Credit related opportunities.
- Engage directly with clients to address inquiries, resolve issues, and provide operational transparency.
The Experience You Bring:
- 7+ years of experience in credit operations, fund administration, or a related financial services function.
- Proven track record in building and scaling operational functions, preferably for loan administration and loan agency environments.
- Strong understanding of loan servicing, documentation, and private credit structures.
- Managing high-performing teams and complex operational projects.
- Deep familiarity with credit and lending regulations; experience working with compliance teams.
- Ability to analyze loan data, identify issues, and develop solutions.
- Excellent interpersonal communication skills
- High attention to detail and a commitment to operational excellence.
- Bachelor's degree.
- Excellent written and verbal communication skills
The salary range for this position is $135,000 -$190,000 in addition to a discretionary bonus, eligibility to be considered for the Gen II Incentive plan (LTIP). and a comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate’s experience level.
Work Arrangement
All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States.
