Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
The Associate Business Manager plays a pivotal role in enabling the effectiveness of the Chief Operating Officer (COO) organization at Voya Investment Management. This position streamlines key operational functions, drives strategic planning activities, manages high-impact communications, oversees governance and financial performance, and provides direct support to the COO and Head of Business Management. Operating at the center of a large, complex organization responsible for investment operations, product oversight, and client service enablement, the Associate Business Manager ensures that critical processes, decisions, and initiatives run with excellence, consistency, and strategic alignment.
Key Responsibilities
Operational Excellence & Process Improvement
• Streamline and optimize business processes, improve workflow efficiency, and enhance resource utilization across onboarding, operational governance, strategic planning, and executive communications.
• Assess existing processes, identify gaps, and implement improvements that reduce friction and accelerate decision-making.
Strategic Planning & Decision Enablement
• Partner across functional teams to gather insights, analyze data, and develop recommendations aligned with the COO’s expectations, Voya IM’s strategic pillars, and clear cost-benefit rationales.
• Coordinate the end-to-end decision-making process by consolidating information, preparing materials, evaluating impacts, and ensuring accuracy and strategic alignment.
Organizational Communication & Engagement
• Facilitate communication channels across the COO organization to strengthen collaboration, transparency, and organizational readiness.
• Develop and manage communications, organizational events, strategic offsites, leadership agendas, and stakeholder engagement activities.
Governance, Performance Management & Reporting
• Lead key performance management processes, including goal setting, SLAs, KPIs, evaluations, root cause analysis, and executive readouts.
• Promote operational discipline, quality, and accountability through strong governance practices.
Financial & Project Management
• Oversee operational and project financials, including forecasting, budgeting, resource planning, and contractor management.
• Support governance for major initiatives and build internal PMO capability over time.
• Manage operational areas such as Voya India coordination and Market Data Services oversight.
Executive Support
• Provide direct support to the COO and Head of Business Management across strategic initiatives, communications, and operational priorities.
• Prepare high-quality presentations, documents, analyses, and talking points for executive-level stakeholders.
Minimum Knowledge & Experience:
• Bachelor’s degree in Business Administration, Finance, or related field.
• Minimum of 1-3 years of experience in business management or strategy, with a passion for leveraging ai and nex gen automation in the investment management field.
• High Proficiency in Microsoft Office Suite including Copilot, Excel and PowerPoint
• Experience using advanced reporting tools such Power BI, Webfocus or Tableau
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional communication and relationship-building capability.
• Demonstrated ability to manage complex projects and operate cross-functionally.
• Advanced financial management and budgeting expertise.
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$68,000 - $85,000 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
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