This Senior SCM Consultant provides direct support to the Sales and Client Management organizations on order-related matters, business policy, and processes. They serve as a primary resource for order-writing procedures, content/product offerings, business policies, order processing steps, promotions, incentives, and assist in problem solving all pre-sale issues.
About the Role
In this opportunity as Senior SCM Consultant, you will:
- Respond to Sales and Client Management questions via inbound phone, email, and chat requests.
- Consult with Sales and Sales Leadership to resolve problems and interpret information/policies and procedures.
- Support outward-facing commercial policy decisions and advocate for inward-facing queries. Balance the needs of Thomson Reuters, Sales and Client Management teams, and end consumers.
- Responsible for troubleshooting Account Receivable (AR) issues. Engage Reps as needed for outstanding AR issues.
- Act as a liaison between Sales/Client Management and all internal departments
- Proactively build cross-functional relationships to promote smooth business operations
- Mitigate stressful contacts in a professional and thoughtful manner
- Support one or more business channels, within a pool of Sales Operations Specialists.
- Must be available for phone, email and chat in the following time zones: 9am-5pm UK, 7am-6pm Central US
About You
You're a fit for the role of Senior SCM Consultant if your background includes:
- Four-year college degree in Business, Finance, or other relevant major a plus (or equivalent work experience)
- Knowledge of legal industry is also a plus
- 5-7+ years of experience in customer service, sales support, business development or customer success
- Confident, professional, customer-oriented phone presence required
- Strong communication skills (written, oral, presentation)
- Proven ability to take on multiple requests/projects concurrently and see them to successful completion
- Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve routine and unique user issues
- High degree of professionalism, able to competently address both senior leadership and entry-level user requests
- Organizational and prioritization skills with attention to detail
- Thrives in a high-volume, dynamic, and fast paced work environment
- Ability to troubleshoot with limited information and make appropriate decisions based on knowledge of business objectives
- Comprehensive knowledge of Thomson Reuters products and business processes
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What’s in it For You?
At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
