About this role:
Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirements.
What you will be doing:
• Manages the processing environment to protect production systems critical to the success of the business.
• Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
• Develops and recommends tactical and strategic plans for processing operations.
• Selects, trains, develops and leads an efficient and effective processing team.
• Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.
• Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.
• Develops and implements team standards and procedures that support departmental standards and procedures.
• Develops and executes project plans, budgets and schedules for documentation of work and results.
• Develops, manages and forecasts the budgets for the relevant cost centers.
• Other related duties assigned as needed.
What you bring:
• 2+ years' experience in a supervisor role with direct reports
• Knowledge of processing administration and processing activities and controls
• Knowledge of FIS products and systems
• Proficiency in client communication and escalation management
• Knowledge of project management methods and techniques
• Knowledge of all processing phases
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent problem solving, team and time management skills managing multiple deadlines for self and others
• 1+ year experience in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline
• 1+ year experience in making projections of future expenses based on analysis of cost effectiveness of past expenditures