HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set. HedgeServ’s entrepreneurial and innovative spirit cultivates a productive and agile environment enabling its team to anticipate clients’ needs and consistently deliver solutions in real time. Led by the most experienced team of industry experts, HedgeServ with 1,500+ professionals around the globe expertly provides customizable solutions for their clients’ risk, portfolio management, middle office, investor relations, accounting, regulatory, compliance, and tax services. Since its inception in 2008, HedgeServ has received numerous accolades, including Top Overall Administrator and #1 rankings for Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Alternative Fund Expertise, and Regulatory Expertise.
HedgeServ is a progressive company with continuously evolving ways of working to ensure a future-focused mindset. Our employees benefit from a robust career development framework and clear learning paths which outline career trajectory, training and progression plans. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. HedgeServ was recognized as a Next Gen employer by RippleMatch on its list of 100 top workplaces for Generation Z for 2022. HedgeServ operates 13 offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, Philippines and Australia.
Job Description
The Implementation Team is responsible for onboarding new clients to the HedgeServ platform. This includes, but is not limited to, running weekly calls with clients; creating and maintaining project plans and internal databases; collecting and organizing client documentation; setting up connectivity with prime brokers; granting and maintaining client access to HedgeServ systems; and coordinating any ad hoc client deliverables. The Associate will have the opportunity to work closely with both HedgeServ Senior Leadership and key client contacts.
The ideal candidate for this role is personable, client-service oriented, and thrives in a fast-paced environment. The ability to drive a task to completion is critical. An interest in the alternative assets industry is a must and the candidate will have the opportunity to grow their knowledge base and skill set as it pertains to fund administration.
Role Responsibilities
- Create and maintain project plans detailing key milestones of the client onboarding process
- Organize and lead weekly status meetings with clients for the duration of an implementation
- Coordinate the review of fund organizational documents and provide timely feedback back to key stakeholders
- Create and maintain security pricing matrices and client affirmations packets
- Coordinate external client access to proprietary systems
- Research and work collaboratively with internal stakeholders to resolve any systems access issues reported by clients
- Participate in operational due diligence meetings and reviews
- Ad hoc projects and reporting for Senior Management that promote overall client satisfaction
Pre-requisite Knowledge, Skills and Experience
- Bachelor’s Degree from four-year college or university
- Up to 2 years’ experience in financial services or related field
- Learn quickly in a results-oriented and fast-paced environment
- Consistently produce error-free work
- Simultaneously manage and prioritize across multiple workflows while making informed decisions with confidence
- Collaborate within a small team and foster a culture of client-first service across the firm’s operating groups
- Exceptional organizational, prioritization, and time management skills
- Excellent verbal and written communication skills
- Proficient in MS Office (Excel, Outlook, Word, Power Point, SharePoint)
