Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits, based on location.
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
Meet with executive teams to gather requirements and details for meetings and live events.
• Planning and producing: Translate management's objectives into production ideas, and determine the format, approach, and content.
• Interface with users and event coordinators on-site and remote regarding specific situations and clarify event requirements
• Perform on-site user training and develop user guides
• Maintain a professional and positive attitude in a fast-paced and occasionally high-pressure environment
• Use experience and judgment to plan and accomplish day-to-day goals and perform a variety of tasks.
• Support high-profile video conferencing meetings and test configurations prior to start of conference.
• Setup, operate and maintain equipment used to enhance video conferencing (VTC),
such as display monitors, microphones, speakers, video codec systems, audio systems, video walls, lighting, computers.
• Operate software to control and monitor AV technologies
• Develop detailed daily reports and documentation
• Installation, maintenance, and repairs of AV equipment as needed (upgrade systems, firmware, software etc.)
Qualifications:
Bachelors preferred or equivalent work experience
• Minimum five years of direct work experience with AV and video conferencing solutions and technologies
• Digital sound processor systems
• Digital Signage and displays (LED, LCD, DLP)
• Crestron DM, AMX Control and RL experience
• BIAMP Tesira gain structure
• In-depth knowledge of Zoom, Cisco WebEx, Microsoft Teams, or Third-Party cloud conferencing products, operational activities, and engineering
• Understanding of and ability to troubleshoot signal paths for audio and video
• Ability to read and interpret AV drawings
• Experience with networked AV technology
• Customer support experience via a help desk/service desk model
• Experience troubleshooting a wide range of IT problems
• Working knowledge of Microsoft operating systems (Windows 10+) and applications (M365), Mac, iOS, Linux operating systems
• Solid understanding of networking concepts, including streaming codecs, video compression technology, video editing, real-time communications (WebRTC, VoIP, SIP, H.323)
• Ability and desire to provide extraordinary customer service to internal & external customers
• Ability to work independently and in a dynamic environment
• Strong verbal and written interpersonal communications skills and ability to deal effectively with customers, peers, and management.
• Strong problem-solving and organizational skills.
• Analytical and risk assessment abilities.
• Ability to lift 50lbs or more
• Dante, AVIXA/CTS, Crestron, Extron, Cisco, Security+ and/or Microsoft Certifications are a plus
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
