HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set. HedgeServ’s entrepreneurial and innovative spirit cultivates a productive and agile environment enabling its team to anticipate clients’ needs and consistently deliver solutions in real time. Led by the most experienced team of industry experts, HedgeServ with 1,500+ professionals around the globe expertly provides customizable solutions for their clients’ risk, portfolio management, middle office, investor relations, accounting, regulatory, compliance, and tax services. Since its inception in 2008, HedgeServ has received numerous accolades, including Top Overall Administrator and #1 rankings for Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Alternative Fund Expertise, and Regulatory Expertise.
HedgeServ is a progressive company with continuously evolving ways of working to ensure a future-focused mindset. Our employees benefit from a robust career development framework and clear learning paths which outline career trajectory, training and progression plans. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. HedgeServ was recognized as a Next Gen employer by RippleMatch on its list of 100 top workplaces for Generation Z for 2022. HedgeServ operates 13 offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, Philippines and Australia.
HedgeServ’s grad program is recognized as the gold-standard in the finance industry. During the two-year program, associates are squired through the training process with a mentor. A menu of soft-skills courses is available allowing new-hires to customize their learning experience by focusing on developing the skills that need attention. Formalized monthly check-ins with managers allows associates the opportunity to review their progress and set new goals. The opportunity to work directly with other groups, senior leadership, and clients allows for a unique structure where associates have full responsibility and visibility for the clients they cover. On completion of the program, associates stand head-and-shoulders above HedgeServ’s competitors.
Job Description
An Investor Services Administrator will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a supervisor and manger. Every Investor Services Administrator will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the supervisor and manager within the team.
Role Responsibilities
HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee. As such the successful candidate should be flexible and willing to adapt.
The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure and client requirements.
Review investor transaction instructions to ensure all requisite information is provided. Follow up with investor for further clarification where required.
Liaise with investors to obtain fully executed transaction instructions.
Liaise with investors to ensure subscription proceeds are provided timely.
Ensure appropriate AML/KYC documentation is provided by investors.
Ensure appropriate FATCA/CRS documentation is provided by investors
Input Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System).
Reconcile the subscription/redemption bank account daily, and notify all discrepancies to supervisor.
Preparation of wire transfers to Prime Brokers, Investors and for payment of fees.
Investor Reporting – prepare investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors.
Client Reporting – prepare client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorised Share Capital Reports for distribution to clients.
General Investor Services – fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person.
Distribution of Fund Performance in line with client requirements.
Preparation of investor audit requests.
Establish good working relationship with other HedgeServ departments.
Pre-Requisite Knowledge, Skills, and Experience
Accounting, Finance, Legal or Business Degree
0 - 2 years of experience
Flexible in terms of their approach and work ethic.
Focused and results orientated
Self-motivated and have the ability to work on their own as well as part of a team
IT Literate
Strong verbal and written communication skills
Strong analytical skills
A knowledge of Hedge Fund structures, and experience with Private Equity funds is a bonus but not a requirement
