You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Location: We support US flexible working arrangements in the contiguous 48 states.
The opportunity: Reporting to the Learning & Development Senior Manager, the Learning & Development Consultant partners with business unit leaders to develop performance and learning solutions for new hires and existing employees. This role has a strong emphasis on customer service etiquette, and product knowledge in short and long term disability, leave management, and supplemental health to prepare new and existing staff in delivery of service excellence during intake of new claims and in responding to customer inquiries.
How you will contribute:
- Design learning solutions using various digital tools and platforms
- Deliver training to new hires and existing staff
- Collaborate with hiring managers on staffing projections, new hire effective dates, and coordination of training schedule
- Oversee trainee learning and behavioral progress, providing regular feedback and guidance to employee and their manager
- Develop and deliver learning solutions evaluation tools, metrics, and protocols for individuals and stakeholders
- Track and report results and outcomes of learning solutions efficacy
- Address any learning program deficiency root cause with leadership and other Learning and Quality professionals, and propose recommendations to business leaders to enhance the program and individual and functional performance
- Collaborate across FullscopeRMS and Sun Life to leverage expertise, technology, and best practices
What you will bring with you:
- Ability to work with a diverse range of people
- Minimum 5 years of Long Term Disability (LTD) case management experience
- Learning & Development experience (Facilitation and Instructional Design) with a background in disability/leave management
- Product knowledge in the areas of leave management, short- and long-term disability, and supplemental health, or equivalent related products
- Instructional design expertise is highly preferred
- Ability to translate business goals into desired on-the-job performance
- Ability to determine whether training is part of a viable solution to correct performance gaps
- Strong knowledge of customer service standards and providing service excellence
- Strong communication skills
- Work effectively with others who have different perspectives, backgrounds, and/or styles
- Ability to providing constructive feedback to learners and colleagues
- Take initiative to improve team's effectiveness and/or business processes
- Self-starter: ability to partner and work with subject matter experts and business area stakeholders to derive key learning goals and instructional needs independently and interdependently within a team environment and in a virtual environment
- High attention to detail, accuracy, and thoroughness
- Excellent time management and organizational skills
- Supporter of diversity, equity, and inclusion
- Proficiency in MS Office Suite/Teams
- Strong presentation skills
- Understanding of how adults learn best
- Understanding of what creates a positive User Experience
Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!
Life is brighter when you work at Sun Life
- Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
- Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
- A flexible work environment with a friendly, caring, collaborative and inclusive culture
- Great Place to Work® Certified in Canada and the U.S.
- Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a California resident, the salary range for this position is:
- Southern California region: $77,400-$116,100 annually
- Central California region: $81,700-$122,600 annually
- Northern California region: $87,300-$131,000 annually
If you are a Colorado or Nevada resident, the salary range for this position is $73,900-$110,900 annually
If you are a Connecticut or Maryland resident, the salary range for this position is $77,400-$116,100 annually
If you are Washington or Rhode Island resident, the salary range for this position is $81,700-$122,600 annually
If you are a New York resident, the salary range for this position is $87,300-$131,000 annually
We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
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Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Training & Development
24/11/2024
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
