How This Role Makes An Impact
The Imagine team is growing our client base, and we are inviting a passionate Implementation Project Manager to come join our team! The Implementation Project Manager is assigned clients who are ready to convert to the Imagine billing software, and they provide guidance through the process from inception to go-live. Our Implementation Project Manager ensures our clients can transition to a faster, automated medical billing system with care, support, and ease!
If you are looking for a place that offers a challenging and fast-paced environment with the opportunity to grow and develop, look no further! We are always looking for quality people to join our growing team. Must-haves include the ability to adapt to an ever-changing environment, work quickly and efficiently, continuously challenge the status quo, and be an innovative and solutions-based thinker.
Essential Duties
- Ensure existing client implementation engagements occur on time and accurately each time through proper project management
- Responsible for scope/change management, and estimating impacts of scope change
- Manage client expectations and provide exceptional service throughout implementation process
- Create documents/deliverables necessary for providing exceptional services and ensuring communication of project plan to clients
- Develop and implement an efficient onboarding process for assigned products, to include product set up, system configuration, client training and support until the client is deemed ready for support.
- Assist sales by providing consultative sales and technical demo assistance
- Serve as liaison between ImagineSoftware and vendors on behalf of clients
- Provide referral clients to marketing teams
- Provide departments and stakeholders with information to produce results i.e. vision and what it means to the company to implement products
- Present product feedback to product and development teams on a regular basis
- Conduct regular training to increase speed to go live, and for existing clients to optimize product usage
- Other items as assigned
Education And/or Experience Needed
- BS/BA in Healthcare or Computer/IT related degree
- Minimum of 5 years of medical software experience.
Qualifications You Must Have
- Excellent verbal and written communication skills
- Excellent presentation and leadership skills
- Solid understanding of healthcare/billing processing operations
- Ability to work independently to meet deadlines and manage multiple projects
- Strong interpersonal and organization skills
- Excellent problem-solving skills
- Flexibility to work with internal groups and external users.
- Basic-to-Intermediate level knowledge of SQL, database environments
- Strong knowledge in Imagine Software suite of products
- Proven client relations ability
- Must be a self-starter
Employment Type
Reporting Structure
- Director of EDI Solutions
Work Environment
Working conditions are normal for an office environment. Travel is required up to 10% of the time.
At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it’s the right thing to do. If you share these values, you will find a home at ImagineSoftware.
