Vestmark’s Outsourced Services (VOS) is looking for a Senior Billing Analyst to join their rapidly expanding team! In this role with the VOS Billing team, you'll engage directly with clients to collect billing data, analyze client information, and assist in maintaining back-office systems. The analyst will play a crucial role in establishing accurate and scalable billing service protocols. This hands-on position involves daily processing and client interaction, ensuring seamless coordination with internal operations and technology teams to effectively support VOS clients.
Responsibilities:
- Acquire in-depth knowledge of team processes, sponsor relationships, and client support systems.
- Calculate and verify client fees accurately.
- Disseminate fee information as required.
- Conduct fee reconciliations for clients.
- Analyze data using manual manipulation of billing spreadsheets.
- Manage accounts receivable and accounts billable tasks.
- Collaborate with finance and other departments to facilitate billing operations.
- Contribute to ad hoc projects as needed.
- Assist in onboarding new clients.
- Participate in testing system functionality for routine platform upgrades.
- Contribute to the growth and development of our core values: We Before Me, Positive Energy, Knowledge Explorer, and Own It
Requirements:
- 3-5 years of experience in a billing role.
- Previous experience with custodial business systems and billing systems.
- Proficiency in advanced desktop skills, particularly Excel and Power BI
- Ability to understand client contracts and billing language.
- Familiarity with securities and corporate actions processing.
- Knowledge of separately managed accounts.
- Strong problem-solving and analytical skills, adept at resolving issues quickly and innovatively.
- Strong attention to detail
- Outstanding customer service orientation and capabilities.
- Ability to prioritize and manage multiple tasks effectively.
- Excellent interpersonal skills, with experience collaborating in cross-functional teams.
- Self-motivated and capable of making informed decisions in a dynamic, fast-paced environment.
- Demonstrated ability to work well as part of a team.
Key Attributes
- Self-starter who can display good judgment to plan and accomplish goals in complex fast-paced environment while balancing and managing multiple competing priorities
- Excellent customer service skills and strong communicator
- Collaborative interpersonal skills and ability to work within cross-functional teams
Education
Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information. #LI-TG1 #LI-Hybrid
