Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Profile Summary:
The Product Adoption Manager is a dynamic, innovative and results-driven individual who will be responsible for driving utilization and uptake of the latest Health Plan product features by customers . The role involves developing migration strategies, product content, and operational readiness plans to ensure seamless product onboarding and value realization of Benefitfocus Health Plan solutions. The ideal candidate is a self-starter who is equal parts strategist, content developer, project manager and product evangelist with a proven ability to translate and communicate product features and their business value to a variety of audiences – external and internal.
Profile Description:
Data-Driven Planning: Leverage product utilization data and analytics to identify opportunities and define customer migration plans for both legacy and new product functionality
Drive Feature Adoption: Create clear and concise content to promote and educate customers and internal teams on product features, through a variety of communications mediums, including webinars, video, product tours, etc.
Develop Documentation Strategy: Define and implement a comprehensive strategy and standards for all product-related documentation, ensuring consistency, clarity, and alignment with product goals.
Product Content Creation: Write and develop high-quality product documentation, including release notes, training materials, user guides, and online help systems, that are easy to understand for both technical and non-technical users.
Leverage Emerging Technologies: Stay abreast of the latest technological trends and advancements (ie AI) to optimize the documentation processes, allowing for scalable and easily maintainable product documentation.
Cross-functional Collaboration: Work closely with product managers, engineers, UX/UI designers, and customer success teams to ensure documentation reflects the latest product updates, is aligned with overall product vision, and drives adoption and reinforces the value with customers/end-users.
Operational Readiness: Support pilot logistics (Alpha rollouts) for new features, as well as product training/documentation for internal teams to ensure consulting and implementation teams are well-versed in product solutions.
Customer-Centric Approach: Ensure that all product documentation enhances the customer experience, providing accessible, user-friendly resources that aid in product adoption and satisfaction.
Continuous Improvement: Regularly review and refine documentation processes and standards to ensure they remain cutting-edge, efficient, and reflective of the evolving product.
Knowledge & Experience:
Bachelor’s Degree or equivalent in Business Administration, Computer Science, Computer Information Systems, Marketing or Communications. Will also accept equivalent of Bachelor Degree through any suitable combination of education, training, or experience.
Required Experience:
Proven experience in product documentation, technical writing, or content strategy.
Strong ability to translate complex technical information into clear, customer-friendly content.
Excellent writing, editing, and organizational skills.
A proactive, self-starter mindset with a focus on innovation and problem-solving.
Solid business acumen to understand business problems and communicate solution value.
Expertise working with cross functional teams including sales, customer success, user experience designers, and engineering teams in an Agile framework.
Strongly recommended from peers at all levels of organization.
Strong Pluses:
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$110,000-$120,000
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
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