Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor of Business Administration
Travel Percentage
1 - 5%
Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you are ready to start learning, growing and making an impact with a career in fintech, we’d like to know~ Are you FIS?
About The Role
As a D1 Continuous Delivery Manager (CDM), you will be part of a team focused on delivering releases to our clients who are in a post-implementation phase. This may include releases while transitioning to production support as well as ongoing operational needs once a client is considered Business As Usual (BAU).
The CDM will be client-facing and client-focused while building a trusted relationship with the client, enhancing client satisfaction and delivering high quality releases with stability and reliability. The CDM will collaborate with production support business analysts, development, QA and other technical teams in order to manage the full life cycle of production releases.
About The Team
Digital One LFI engages with large financial institutions to deliver FIS’ Digital Suite of Retail products – Consumer Studio, Account Opening, Banker Sales & Services and Teller. The Professional Services team works directly on client engagements to develop and deliver against our clients’ digital strategy & roadmap. We are looking for talented resources to join this dynamic team that will grow alongside our solutions.
What you will be doing?
- Create plans that keeps the development team on track and ensures all requirements are met. This includes defining release goals and objectives, and establishing metrics to measure success.
- Inform stakeholders, such as customers, developers, and testers, about the changes, benefits, and issues of each release.
- Work with system administrators and IT operations teams to deploy the release to the production environment. This includes configuring servers, updating databases, and ensuring all necessary resources are available.
- Provide direction for Post-release support and monitoring Tracking user feedback, monitoring system performance, and promptly addressing any reported defects.
- Manage Continuous improvement
- Analyze feedback from stakeholders and end-users, identifying areas for improvement, and implementing changes accordingly.
- Manage tasks and coordinate across internal teams including production support, development, technology solutions, QA, DevOps, service delivery and client success managers to support continuous delivery model
- Provide on call support for high priority issues being reviewed for an expedited release
- Serve as a liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all release requirements are met
- May manage the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the release
- May manage customization of base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements
- Identify continuous delivery process gaps or areas for improvement and iteratively implements improvements where feasible
What You Will Need
- Extensive knowledge of project management standards, processes, procedures and guidelines
- Experience working with both software and infrastructure projects that are highly technical in nature
- Experience working with Agile and Waterfall methodologies
- Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
- Knowledge of financial services industry
- Advanced skill in the use of project management software to manage projects
- Demonstrated skill in managing project budgets and timelines
- Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
- Excellent analysis, problem-solving, team, conflict management and time management skills
- Excellent verbal and written communication skills
- Highly organized with demonstrated leadership in a client facing role
- Ability to set clear expectations, manage team performance and build high morale among team members
- Ability to maintain confidentiality and carry out assignments that are sensitive in nature
Bonus If You Have
- Ops/DevOps/SRE/Service Delivery technical background
- Knowledge of ITIL
- Experience in supporting production clients and meeting SLAs
- Hands-on experience with JIRA and ServiceNow
What We Offer You
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you~
- A multifaceted job with a high degree of responsibility and broad spectrum of opportunities
- A work environment built on collaboration, flexibility, and respect
- Competitive salary and benefits
- A chance to work on some of the most challenging, relevant issues in financial services and technology while building your technical skillset
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $111,410.00 - $187,180.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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