Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
IT Operations Technician
What does a successful IT Operations Technician do at Fiserv?
You will join the team at our Fishers, IN location and receive training how to identify issues that may impact our clients by proactively monitoring our mainframe/data center platforms providing first-level diagnosis. You act with support teams to resolve escalated incidents affecting our client base quickly with a high quality of service to ensure all designated specifications are restored. It is important to complete all scheduled tasks because they directly support our client platforms.
What You Will Do
- Perform detailed monitoring to recognize, troubleshoot, escalate, document, and resolve identified incidents during your shift.
- Actively address incoming messages, viewing pending tasks in queues, checking the current state of processes, and taking actions like cancelling or deleting completed/unnecessary tasks to maintain system efficiency.
- Ensure all tasks configured within a Job Scheduler system will be automatically executed based on their specified schedule when the conditions for that schedule are met.
- Perform system recovery tasks to process restoring information systems to their known state after a hardware/ software disruption, compromise, or failure.
- Utilize data-driven decision-making to collect data to provide recommendations for incident resolution.
- Document troubleshooting checklists to quickly identify and resolve potential issues.
What You Will Need To Have
- A high school diploma, equivalent work, or a combination of work, education, and military experience.
- 2+ years of experience in an IT Operations position.
- 2+ years of experience with job scheduler JCL, Broadcom ONE Automation, Control-M, IBM Mainframe Consoles and File Transmissions.
- 2+ years of experience with large mainframe IBM environments.
- 2+ years of experience working with TSO, ISFP, CAVIEW, SYSVIEW and IOF.
- Experience with ITIL ticket systems; Service Now.
What Would Be Great To Have
- Experience with batch job ESP, Broadcom ONE Automation, and Control M schedulers.
- Experience in batch job processing, batch abend troubleshooting and batch job restart processes.
- Experience with JCL.
- Experience with Mainframe Console Operations.
- Proficiency with ITIL Service Management Tools such as Service Now, Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management.
Important Info About This Role
- You will work an assigned schedule of: 7:00 pm to 7:00 am Sunday -Tuesday (working every other Wednesday).
- Flexibility in schedule to work required overtime that includes weekends and holidays.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank You For Considering Employment With Fiserv. Please
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What You Should Know About Us
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune
® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our Commitment To Diversity And Inclusion
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
