Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Enterprise Services comprises of multiple business platforms including Client Operations, Business Operations, Data Solutions, Digital Solutions, and the Resiliency Office, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end standard methodologies.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
This role is responsible for ensuring the organization's ability to withstand and rapidly recover from incidents and disruptions. The role involves developing and implementing comprehensive risk management strategies to fortify the firm's operational resilience, safeguarding critical processes, technology, assets, products and services, to enhance customer trust and confidence.
Your Primary Responsibilities:
- Drive operational resilience efforts across the enterprise, including but not limited to: - Documenting critical services and working with collaborators to maintain disruption tolerances and identify potential disruption scenarios. - Handling disruption planning and recovery objectives. - Partnering with Business Continuity colleagues to drive scenario testing, and mock major incident scenarios, to prepare cross functional teams and ensure service resiliency.
- Build, lead, and mentor regional team(s) to run enterprise incident responses, including: - Ensuring alignment between technical and business partners. - Figuring out incident severity and business and/or executive critical issue. - Driving internal and external communication, ensuring that messages are targeted, consistent, thoughtful and prompt for all major incidents. - Coordinating incident root cause analysis and generating post-mortem / lessons learned outputs.
- Maintain relationships with cross-functional business leaders within and across regions to reinforce resiliency and to ensure the ERO understands the resiliency concerns of each business.
- Act as a decision maker on time-sensitive external communications to clients, board, and industry associations on high severity incidents in region.
- Oversee firm-wide enterprise resiliency projects and drive continuous improvement of the ERO’s people, processes and tooling.
- Lead and develop ERO team members across region(s) (North America or APAC / EMEA), fostering a collaborative and inclusive team environment to cultivate an inspiring culture.
- Support management of key incident data to support executive level reporting and to provide insights and recommendations to support business decisions.
- Mitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior.
Qualifications:
- Minimum of 10 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- Excellent verbal and written communicator who is comfortable navigating legal, technical, and business concepts.
- Competent and confident during a crisis and able to work under pressure.
- Experience defining and leading operational resilience within a complex organization, within the financial services industry.
- Experience running a diverse range and seniority of team members through critical business issues and/or active incidents or crises (e.g., running a client-facing enterprise incident response function).
- Knowledge of derivatives and securities market practices, treasury markets, clearing mandates for financial services participants.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
