Position Summary
The Specialist, Technical Support provides day-to-day technical support to the Information Systems department.
Essential Duties and Responsibilities
Typical responsibilities include, but are not limited to, the following:
- Install, configure, repair and replace PCs
- Install, configure, repair and replace telephones
- Configure basic network interfaces on various devices
- Troubleshoot basic networking issues
- Configure Avaya to include adds, moves and changes.
- Provide technical assistance as required
- Maintain firm's printing environment-training provided
Qualifications/Position Requirements
- Knowledge of PC architecture
- Good understanding of how all subsystems work in a PC and interact with each other
- Good working knowledge of networking and basic TCP/IP configurations
- Knowledge of Windows 7 & Windows 10
- Basic electronics knowledge
- Good understanding of Avaya phone systems to include adds, moves an changes
- Ability to work on new equipment and devices without formal training
- Ability to manage a varied workload and meet deadlines
- Must be punctual and reliable
- Strong interpersonal skills
- Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude
- Excellent written and verbal communication skills
- Ensure confidentiality of all the Firm's and clients documentation and information
Education and/or Experience
- Bachelor's degree or equivalent military experience
- Previous experience with extensive focus on PCs on a network in a medium to large corporate environment
Compensation
The expected base salary for this position ranges from $75,000 - $85,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, anticipated assignment, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.
