Overview
***This is a remote position and can be located anywhere in the U.S.A.***
Leads engineers on the Modern Workforce Technology team accountable for overseeing the architecture, deployment, maintenance, and troubleshooting of endpoint device hardware and software. This includes desktop, laptop, virtual environments, mobile device management, video conferencing, print/scan, and other technologies. Coordinates investigations and changes with various IT teams (e.g., Network, System Administration, Cybersecurity) and/or Business leads/Executives to deliver holistic services to end-users, ensuring a successful technology experience that exceeds expectations. Leads project initiatives, critical incidents, and other operational activities.
Responsibilities
Essential Functions
- Plans, installs, configures, and maintains Microsoft Configuration Manager (formerly SCCM) and Intune infrastructure and services.
- Creates and manages collections, applications, packages, deployments, and reports using MCM, Intune, Active Directory, and/or PowerShell scripts.
- Oversees the successful operation, deployment, and security of end-point devices including Windows computers, Teams-based conference rooms, print services, Scala digital signage, Horizon virtual computers, iOS and Android BYOD devices, and limited Mac computers.
- Leads the design, support, maintenance, and updates within the VDI space, primarily leveraging VMware Horizon. Works directly with internal and external partners to continually assess the evolving requirements of both persistent and clone images. Creates updates, oversees testing, and performs micro and macro rollouts as required.
- Ensures the compute environment is secure, leveraging Microsoft Defender and corresponding technologies.
- Ensures compliance with the organization's policies and standards.
- Collaborates with network administrators, IT support staff, and end users to provide an efficient and reliable endpoint environment.
- Troubleshoots and resolves issues related to infrastructure and services, including MCM, Intune, Office 365, Beyond Trust, Microsoft Defender, and VMware Horizon.
- Identifies new use cases for package and other out-of-band deployments. Creates and deploys new packages and/or scripts following Change Control procedures.
- Oversees deployment of monthly and urgent (unplanned) patches that pertain to all components within the endpoint device environment.
- Works closely with IT leadership, Audit, and Risk Management to develop metrics around environmental health, risks, license compliance, and performance. Provides applicable reports on a planned and as-requested basis.
- Develops strategies and reinvents processes and controls to increase the reliability, security, and convenience of the end-user platforms. Designs controls to ensure services remain consistent and repeatable.
- Develops and/or oversees the development of documentation and train technical support teams to maintain newly created approaches and processes.
- Oversees the creation, modification, and deployment of software packages and group policies designed to improve consistencies, reduce service requests, leverage automation, and improve security. Provides architectural guidance or hands-on delivery as required.
- Leads team and project initiatives to deliver operational services and/or execute approved projects.
- Provides first-third level support for end-user and/or site issues as required to meet the needs of the business. Responds to assigned tickets/projects, resolve issues, document actions, and close tickets with ServiceNow or other applicable tools. Serves as a team escalation point to interact with customers dealing with persistent or challenging issues.
- Occasionally serves as a liaison between Modern Workforce Technology and other IT/Business teams when issues/requests/projects are cross-functional. Collaborates and takes direction from line management and/or executive management. Partners with IT management to ensure strategic plans are supportable and implemented.
- Acts in the best interests of the organization to introduce, update, and maintain security and other controls to minimize risks and ensure compliance with all federal agency and banking rules and regulations governing the industry and its products.
- Performs other duties as assigned.
Qualifications
Education/Experience Requirements
- An undergraduate degree in a related field and/or an equivalent combination of education and experience.
- 7 years of experience in the setup, configuration, and troubleshooting of end-user technologies.
- 2 years as a Server Administrator, VMware Administrator, or Microsoft CM/Intune Administrator.
- Experience leading and participating in enterprise-wide projects.
- In-depth knowledge of Microsoft infrastructure, software packaging, and scripting deployments.
- Working knowledge of Windows Server, VMware, PowerShell, GPOs, Cisco UCS, O365, DNS, DHCP, Azure, and AWS.
Preferred Requirements
- Experience supporting a mix of local and remote users in a process-driven environment.
- Excellent verbal, written, and interpersonal communication skills.
- Excellent customer service skills with a high level of customer focus and motivation.
- Experience troubleshooting technical issues.
- Experience with process design and/or architecting and maintaining infrastructure technologies.
- In-depth experience with technologies such as Configuration Manager (formerly SCCM), O365, Active Directory, Intune, and VDI.
- Experience with packaging and deploying updates through Active Directory, WSUS, or Configuration Manager (formerly SCCM).
- Knowledge of Apple operating systems is a plus.
- Ability to prioritize and organize efficiently.
- A team player, able to work effectively in a team-fostered, multi-tasking environment.
- Off-hours/on-call support.
- Occasional domestic travel spanning several days (less than 5%).
- Must be able to lift 35 pounds.
Background & EEO Statement
Salary Range: $72,905 - $125,280 Annually
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
This job will be open and accepting applications for a minimum of five days from the date it was posted.
Working at The Bancorp Bank, N.A. and Benefits Information: click here
Diversity & Background Screening
Diversity & Inclusion at The Bancorp Bank: click here
The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.
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