Overview:
Leads aspects of Global Capital Markets F/X and payment servicing of institutional clients. Supports senior account relationship managers reporting into a GCM Unit Manager.
Primary Responsibilities:
- Understand the Foreign Exchange process and be familiar with processing payment in various currencies.
- Process new account setups, adjustments to existing accounts, transfers of ownership and/or formation of payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.
- Respond to client requests by phone, service ticket and email which vary in complexity for resolution
- Performs specific functional or operational tasks of advanced complexity transactions.
- Carries out tasks in a timely and controlled fashion.
- Adheres to policies and procedures for assigned functional tasks.
- Collaborates with management, internal partners, relationship management, and transaction management to ensure proper controls are in place for assigned functional group.
- Responsible for learning and understanding daily tasks, processes and controls for assigned functional group.
- Escalates and resolves issues that may arise within functional area in coordination with managers and other appropriate parties (i.e. RM, TM, sales)
- Shadows Relationship Managers or Transaction Managers for further career and knowledge development
- Serve as client point of contact per functional role; make recommendations for services to correct and/or enhance the client experience. Resolve problems and respond to client requests in a timely manner.
- High level knowledge of and developed skillsets in functional capabilities (e.g., payments) for applicable products.
- Manage relationships with internal and external service partners and clients; assess issues requiring immediate attention in a timely manner and drive the resolution of identified issues through the normal course of business utilizing available resources.
- Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.
- Provide and maintain appropriate levels of controls to minimize losses.
- Provide effective support, coaching and/or mentoring of any assigned team associates.
- Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the M&T Bank & WTNA brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Scope of Responsibilities:
This position works under supervision and will provide support to less experienced personnel. This position will be responsible for F/X and payments. The Payments functional team is responsible for ensuring that GCM payments are processed accurately and in a timely manner. A Payments CA (Client Administrator), is responsible for:
- Inputting payment details into applicable GCM systems (e.g., Total Cash, Correspondent Banks, LUNA, TranStar, LoanIQ)
- Establishing payment templates for transactions (e.g., ACH, checks, wires)
- Validating and authenticating wire instructions per governing documents
- Escalating identified payment issues to management
Education and Experience Required:
- Associate’s degree and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 5 years higher education and/or related work experience.
- Experienced in processing new account setups, adjustments to existing accounts, transfers of ownership and/or formation of payments through data entry for Corporate Trust customers
- Strong problem-solving skills
- Strong written and verbal communication skills
- Strong Customer Service skills
- Prior experience operating in a team environment
- Experience using pertinent word processing and spreadsheet software
- Willing to work a flexible schedule as needed
Education and Experience Preferred:
- Bachelor’s degree in Business, Finance or Accounting
- Understand the Foreign exchange process and be familiar with processing payment in various currencies
- Ability to work under time constraints
- Online application support experience
- Knowledge of Bank systems
- Knowledge of Bank culture
- Detail-oriented
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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $27.24 - $45.40 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location:
Wilmington, Delaware, United States of America
