Amalgamated Bank seeks a highly motivated professional as an Online Branch Service Manager in the main office. This role will assist in managing the day-to-day operational integrity of the online branch and ensure the branch operates within all banking laws and regulations. This role will also provide leadership, motivation and direction to the online staff and expand relationships with new and existing customers, teach customers to use advanced products such as online and mobile banking applications, and ensure the delivery of a quality experience within the branch.
By joining our team, you’ll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.
Essential Job Functions
- Assisting in the overall management of the online branch operations. Carry out supervisory responsibilities over wire transfers, account closeouts, site visits, documentation review, etc. in accordance with Bank policies, procedures and regulatory guidelines.
- Develop, train, coach and mentor online branch staff
- Develop new business relationships, expand and retain existing ones.
- Conduct business calls to existing and potential customers.
- Assist Online Branch manager in developing and managing the sales process for the online branch.
- Approve transactions, authorizations, exceptions and adjustments.
- Deliver value to our customers by exhibiting excellence at all levels through streamlined, accurate and efficient service and operational performance.
- Communicate product and service features and benefits in a clear and compelling manner.
- Assure that all branch records, reports and operations are accurate and timely.
- Perform other duties as directed.
Knowledge, Skills And Experience Requirements
- Bachelor’s degree or equivalent experience
- Three years of branch operations management experience or equivalent
- Detailed knowledge of banking procedures and regulations
- Strong communication, interpersonal and supervisory skills
Our job titles may span more than one career level. The starting base salary for this role is between $75,000.00 – $85,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans . AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement . Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.
