Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits: - Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
Being a member of Enterprise Application Support Center of Excellence, the Associate will support the leadership team in establishing, maturing, and driving the implementation of Operational Rotation (OR) program metrics that will help DTCC with resiliency, production stability and risk mitigations.
The Enterprise Application Support – Operational Rotation Center of Excellence team (OR CoE) takes complete ownership of our Application Rotation Program between on-prem and cloud Data Centers including the Resiliency IT (RIT) lab. This job focuses on managing the Operational Rotation Program to onboard application and run those through the OR journey and get it enabled in Production within both DTCC’s datacenters and data bunkers.
OR CoE team provides program level support to network, storage, compute, and application development teams who deploy their environments into the lab to prove that their hardware and software is resilient and can function across the datacenter complex if any issues occur. We are committed to driving service excellence, identifying cost savings, proactively managing / mitigating IT risks and enhancing value.
A prime candidate is energetic, proactive, can multitask and work autonomously to support multiple teams and initiatives.
Your Primary Responsibilities: - Provide oversight of Operational Rotation Process to the entire organization and support both On-prem and Cloud (AWS) based application rotations.
- Provide support to orchestrate Operation Rotation Events for applications.
- Provide continued support for Application Operational Rotation and Data Center Rotation programs.
- Provide project planning, oversight, and technical review of applications getting onboarded to Operational Rotation program.
- Manage activities of key stakeholders to meet the demands of IT Leadership Team.
- Create and manage Project Plans across various cross-functional teams.
- Assist on vision development and executions into clear, specific, and achievable objectives for the team.
- Assist in defining standards from Operational Rotation CoE team for all the application team in the organization.
- Assist in providing analytical and reporting capabilities to support decision making by all stakeholders of the program.
- Manage relationships and expectations by developing a communication process to keep others up to date on functional changes, including Senior staff.
- Builds partnerships with multiple Stakeholders to influence requirements, identify operational improvement opportunities and guide the execution of those requirements into business solutions.
- Collaborate with multiple customers to discuss program goals.
- Status reporting and presentations
- Identify and manage critical paths while tracking risk, issues, and escalations.
- Mitigate risk by following established procedures and monitoring controls, spotting key errors, and demonstrating strong ethical behavior.
Qualifications:
- Minimum 3-5 years of related experience
- Bachelor's degree or equivalent experience
Talents Needed for Success:
- Strong analytical and problem-solving skills
- Ability to successfully manage multiple tasks at any given point.
- Assist in drafting high quality presentation material to share with partners and leadership that provides the appropriate level of detail for the intended audience.
- Understands and uses applicable work management tools for decision making and collaboration (i.e. JIRA, SharePoint, SNOW).
- Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Visio, MS Teams)
- Power BI development knowledge is highly preferred.
- Working experience with Enterprise Resiliency and Disaster Recovery Teams is a plus.
- Working experience with Network, Database, Storage Operations Management is a plus.
- Knowledge of MQSeries coding in both the batch and CICS environments, MQSeries Infrastructure components, MQSeries utilities such as Mainview, debugging and performance/design concepts.
- Knowledge of XML a plus.
- Proficient using Microsoft Word, EXCEL, PowerPoint, VISIO
Communicates openly keeping everyone across the organization informed. T
he salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
