Implementation Specialist – Estimation

How This Role Makes An Impact

The Imagine team is a growing company, and we are inviting a motivated Implementation Specialist – Estimation to join our talented team! This Implementation Specialist will engage with both clients and internal teams to deliver outstanding implementations. This role is ideal for a candidate who is detail-oriented, highly motivated and who can quickly and efficiently solve client-related issues.

If you are looking for a place that offers a challenging and fast-paced environment with the opportunity to grow and develop, look no further! We are always looking for quality people to join our growing team. Must-haves include the ability to adapt to an ever-changing environment, work quickly and efficiently, continuously challenge the status quo, and be an innovative and solutions-based thinker.

Essential Duties

Conducts eligibility and estimation implementations to ensure on time delivery and excellent customer service
Analyze, format and load client billed and allowed amounts
Analyze and crosswalk client payer and plan lists
Engage client/vendors to identify any missing/incomplete information
Ensure outstanding implementations according to project timelines
Manage client expectations throughout the implementation process
Responsible for scope management, change management, estimating impacts of scope change
Serve as the liaison between clients and non-technical users to deliver technical specifications to development teams in order to ensure product requirements are delivered correctly
Work in an online ticket queue during the implementation process to monitor and resolve client issues and questions.
Communicate clearly and effectively with clients, internal staff, and management to resolve issues and ensure customer satisfaction.
Educate and train clients on how to effectively utilize products and services to achieve their goals.
Properly escalate unresolved issues/requests to appropriate internal teams and ensure items are handled in a timely fashion.
Research and diagnose clients’ system issues during the implementation to identify and execute solutions for requests.
Resolves client issues and provides support for eligibility and estimation
Serves as back up for production support when needed
Participates in and manages special projects with an emphasis on reporting.
Conducts regular client utilization reporting to understand product usage and client satisfaction.
Other duties as assigned.

Education And/or Experience Needed

4-year degree preferred or 3+ years in healthcare

Required

Qualifications You Must Have

Proven ability to build and maintain relationships with clients
Highly motivated, goal & detail oriented, and persistent personality
Ability to understand and efficiently execute system-related solutions
Ability to quickly learn technical material and apply new processes and technologies
Ability to handle stressful situations and deadline pressures well
Intermediate-to-Mastery level knowledge of basic Microsoft Office applications
Flexibility to work with internal groups and external users
High level of enthusiasm and initiative
Ability to work well in a team environment
Ability to work independently to meet deadlines and manage multiple projects
Excellent written and oral communication skills
Intermediate level knowledge of insurance payers and plans

Preferred

Familiarity with healthcare terminology and workflow
Knowledge of eligibility and estimation workflow
Knowledge of Healthcare Revenue Cycle Management process

Employment Type

Full-Time, Exempt

Reporting Structure

Director of EDI Solutions

Work Environment

Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work and overnight travel up to 5%.

At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it’s the right thing to do. If you share these values, you will find a home at ImagineSoftware.

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Implementation Specialist - Estimation