John C.

Skills

Platform Management | Project Management | Product Development | Data Feed Systems | Agile Methodology | LEAN/Six Sigma | Regulatory Compliance | SOC 1 Type II Audit Processes | KPI Development And Tracking | Data Analytics | Client Portfolio Applications | Subscription Model Development | Enterprise-Wide Business Analysis | Integration Strategy Planning | Crisis Management |Strategic Thinking | Team Management | Client Relationship Management | Cross-Functional Collaboration | Communication (Written And Verbal) | Problem-Solving | Decision-Making | Customer Service Orientation | Negotiation | Attention To Detail | Conflict Resolution | Mentoring And Team Development | Stakeholder Management | Global Team Leadership | Change Management | Innovative Thinking | Resilience Under Pressure |

About

Accomplished global product operations leader with over 20 years of experience in driving business growth and enhancing operational efficiency. Successfully implemented a 24/7 global support model that boosted client satisfaction by 10% year-over-year and reduced operational costs by over $1M through process optimization. Proven track record of launching innovative solutions, including the seamless integration of a $100M business unit, which streamlined operations and improved system reliability by 25%.