Mwaura M.

Skills

▪ Leadership ▪ Presentation & Training ▪ Retail Operations
▪ Supervisory Experience
▪ Business Development
▪ Portfolio Management ▪ Proven sales success
▪ Relationship Banking
▪ Cross selling ▪ Strategic Planning
▪ Complex Problem Solving
▪ Mindfulness
▪ Analysis & Data Interpretation
▪ Customer Satisfaction/ Retention
▪ Market Research ▪ Credit Training
▪ Retail Banking Operations
▪ Community Outreach Programs ▪ Consultative Sales
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) MS Access
Proprietary Customer Relationship Management (CRM) and Investment Software

About

An accomplished banking professional with more than 25+ years’ experience in commercial lending, retail banking, relationship management, and new business development. Formally credit trained, I am highly skilled at analyzing complex credit requests and making critical decisions. A result-focused leader with a demonstrated ability to direct and motivate teams through coaching, training and by personal example to exceed lending, fee income and deposition acquisition goals. Proficient in consultative sales techniques, promoting product offerings to meet client lending and various banking products and services. Highly skilled in prospecting, networking, and fostering professional relationships to develop new business opportunities. Expert in banking multiple industries including but not limited to construction, warehouse and logistics, auto dealerships, commercial real estate (including affordable housing), non-profits, etc.…An effective communicator with the ability to express complex ideas, deliver insightful and compelling presentations, educate customers, and promote sales. Adheres to the highest levels of ethical standards.