Accepting applications for internal candidates only. Deadline for internal candidates to apply is January 10, 2025.
This position provides the Member Education Unit with technical support and reports to the unit team leader. The position conducts training of unit staff and provides support to the department team leader and department manager. Most of the time is spent working on duties and responsibilities outlined below. Will serve as a liaison with IS to ensure that systems support the unit’s needs. Assignments given to individual Member Education Analyst will differ depending on the needs of the department.
Essential Duties and Responsibilities
- Provide the necessary technical support to enable the department to achieve established service goals.
- Train new Member Education Counselors and Receptionists on policies, procedures and IMRF’s administration of Article 7 of the Illinois Pension Code.
- Conduct ongoing procedural training of department staff utilizing internal and external resources, internal staff, including Member Education Team Leader. Prepare training materials and syllabi.
- Handle scheduling and maintenance items for IMRF vehicles.
- Configure and set up all Go-To Webinars, TimeTap appointments and electronic surveys.
- Assist Team Leader with responding to employer requests for presentations and PBRs, and the subsequent scheduling of the events.
- Prepare monthly status reports for Manager of Member Customer Services.
- Assist Team Leader with the planning and coordination of the future online Member Education Library.
- Assist the Supervisors and Manager in maintaining up to date written procedures for all activities for which the unit is responsible. Exercise and maintain current knowledge of benefit, legislative, and administrative changes, as well as current events, including issues that impact IMRF members. Assist in providing updates to department staff. Maintain current knowledge of the operation of all other departments in IMRF.
- Provide Reception coverage, when needed.
- Backup as a liaison to IS for systems testing and development of new systems, including those developed through business modernization projects, e-Service, and related areas.
- Support the mission and vision of IMRF.
- Special projects and other related duties when assigned
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience
Five years’ experience in progressive roles within Member Services or other IMRF departments focused on complex member-based transactions. Performance history of meeting or exceeding unit standards.
OR
Associate degree with 3 years of work-related experience.
OR
Bachelor’s Degree with 1 year of work-related experience.
Mandatory Requirements
- Detail oriented.
- Strong project work skills.
- Excellent writing skills.
- Ability to communicate concepts on varying levels.
- Professional appearance and positive image of IMRF.
- Pleasant tone of voice.
- Strong organizational skills.
- Ability to stay organized, calm, and constructive when handling stressful situations, demonstrate tolerance, appropriate demeanor, and patience with customers and interact in a manner that shows genuine concern and respect for others.
- Ability to work unexpected overtime.
- This position requires the ability to drive a car. Also, this position requires overnight travel to the Springfield office and various areas throughout Illinois.
The salary range for this position is $60,485 - $64,114. Please note the salary information is a general guideline only.
IMRF Benefits:
- Generous insurance benefits, including medical and dental
- 35-hour base work week, Monday-Friday.
- Death, disability, and pension retirement benefits as a member of IMRF
- Paid vacation, paid sick, 12-13 paid holidays and 2 personal days
- Tuition reimbursement
- Business casual attire
