Overview:
Responsible for the management, coordination and strategic leadership of multiple departments within the Global Capital Markets (GCM) Service Delivery team supporting the administrative activities for the GCM business. Manages a team of managers and professionals and provides technical, functional and trust administration expertise in multiple areas of responsibility including responsibility for profitability, risk management, compliance, legal, audit, human resources, administration and relationship management. Fosters the strategic direction of the Service Delivery support model through collaboration with heads of other lines of business, business partners, senior business management, Product Leaders, Business Control Group (BCG) and/or other departments as appropriate. Analyze the potential for additional services and/or offices within the line of business.
Primary Responsibilities:
- Maintain expense responsibility for area of responsibility. Monitor and assess the Service Delivery support model to efficiency and effectively delivered a scalable and risk-controlled service offering.
- Lead, manage, coach and mentor multiple service, administrative and/or relationship leaders. Ensure entire staff is motivated and challenged. Assess potential efficiencies and leverage among services, and offices.
- Oversee the development and implementation of multiple Service Delivery services, development, tactics and projects in collaboration with other GCM leaders and business partners.
- Ensure business line key client relationships are fostered and maintained. Develop and implement strategies, tactics and projects in collaboration other lines of business, Head of Sales, and Bank and Wilmington Trust business partners.
- Monitor competitive activity in the industry and maintain a firm grasp on market share, market activities and trends in the industry to ensure appropriate action on the Bank’s part.
- Lead the identification, development and implementation of process improvements to enhance service, processing, profitability and regulatory compliance within assigned business.
- Ensure assigned line of business is aware of and compliant with all applicable processes, procedures and controls.
- Work with supporting business partners, including Operations, Risk, Marketing, Legal, Compliance, Training, etc., as appropriate to support the needs of the Service Delivery team.
- Exercise usual authority of an overall senior manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Scope of Responsibilities:
This position manages several key functions within GCM’s Service Delivery team. This position manages individual development of assigned staff by providing coaching, feedback, and reinforcement. The position effectively delegates tasks or projects and facilitates and mentors others in their development to encourage a sense of ownership in jobs or projects by providing clear expectations, controlling of sufficient resources, encouraging responsibility and coaching. The job holder uses appropriate influence to inspire and guide individuals toward goal achievement and establishes and builds rapport by communicating with internal and external clients frequently. The position fosters attitudes, conditions, and environments that yield improved quality and quantity to maximize performance. In addition, the position conducts analysis and monitors progress and results and takes appropriate measures and counter measures. The position also influences non-direct reports through common goal attainment, proper working environment, strong interpersonal skills and development of collaborative relationships across the GCM business and across the Bank.
Education and Experience Required:
Bachelor's degree and a minimum of 11 years’ related experience, or in lieu of a degree, a combined minimum of 15 years’ higher education and/or work experience, including a minimum of 11 years’ related experience
Minimum of 4 years’ proven managerial experience
Proven expertise in managing a large book business across different geographies in an effective, risk-controlled and collaborative manner
Strong customer service skills
Strong communication skills
Strong problem resolution skills
Strong resource management skills
Strong decision-making skills
Industry leader in field
Education and Experience Preferred:
Master’s degree in Business Administration or related field
Minimum of 20 years’ related experience
Minimum of 10 years’ experience managing a large group and budget
Certified Corporate Trust Specialist (CCTS) designation
Strong project management skills
Strong analytical skills
High level of proficiency with pertinent and industry specific software
Strong negotiation skills
#LI-LA1
#Corporatetrust
#globalcapitalmarkets
#Wilmingtontrust
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $201,089.24 - $335,148.73 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location:
Wilmington, Delaware, United States of America
