**Internal to NC State Government employees**We are seeking a friendly, hard-working Retirement Processing Supervisor that cares about the members and their questions and finding resolutions. This is a full-time position (40 hours per week) with State Benefits,including health insurance, paid vacation, paid sick time, paid holidays, as well as retirement.About UsThe Retirement Systems Divisionadministers the statutory retirement and fringe benefit plans as authorized by the General Assembly of North Carolina. These include the following six major retirement plans: Teachers’ and State Employees’ Retirement System, the Legislative Retirement System, the Local Governmental Employees’ Retirement System, the Consolidated Judicial Retirement System, the Optional Retirement Program, and Firemen’s and Rescue Workers’ Pension Fund.Retirement Processing Supervisor is one of two in Retirement Processing responsible for directing and supervising all work activities to include determining member eligibility for retirement, calculating and verifying benefits, researching difficult and complex case matters, providing correspondence regarding retirement options and ensuring quality control. This position is directly responsible for providing guidance and interpretations for the laws governing the Retirement Systems.Job Duties- Directs a staff of Administrative Support Associate and Specialist positions executing the requirements of the Retirement Processing Section administered by the Retirement System Division.
- Directs daily, weekly, and monthly workloads and activities.
- Reviews and maintains various metrics supporting quality, quantity, timeliness, and customer service in accordance with DST goals and objectives.
- Provides technical insight and advice regarding retirement processing law and existing policies and procedures to staff.
- Performs talent acquisition tasks when vacancies occur; interviews candidates and recommends hiring of new staff.
- Ensures and participates in new employee on-boarding; provides and ensures formal and informal training for new and existing staff; identifies new training needs.
- Develops performance management documents and performs mid-year and annual performance evaluations on all staff.
The Department of State Treasurer's campus is located on Atlantic Avenue, is surrounded by many shopping centers and restaurants, has access to a 24-hour 7-day a week free gym on the campus, and offers a competitive benefit package, and has free employee parking!Qualified candidates must document on the application that they possess all of the following:- Considerable knowledge of the North Carolina Retirement plan, retirement laws and their application.
- Working knowledge of other benefit programs such as Social Security and Defined Contribution plans.
- Demonstrated ability to organize, direct and prioritize office workflow.
- Demonstrated ability to communicate effectively in both oral and written form with members, agency staff, and management.
- Experience screening and interviewing applicants and making recommendations.
- Experience in human resource management.
- Proven ability to provide excellent time management and prioritization skills.
- Demonstrated ability to handle individual cases and sensitive situations that require more judgment and diplomacy.
- Proven ability to understand customer needs and deliver excellent quality services.
- Experience in public speaking.
Management Preferences- 1 to 2 years of supervisory experience.
- Experience in interpreting NC General Statutes.
- Experience supervising a team of at least 10 or more.
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.Bachelor’s degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment; or an equivalent combination of training and experience.
*PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THIS WEBSITE *
This position is subject to a criminal history background check through CastleBranch. In addition, one or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript). Foreign degrees may require an official evaluation for U.S. equivalency. Applicants will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check.This office uses the Merit-Based Recruitment and Selection Plan to fill positions with highly qualified individuals. All applicants must complete and submit a State application for employment using the NEOGOV Online Job Application System (OSHR - Work for NC) for the State of North Carolina. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application form) WILL NOT be used for screening for qualifying credit. Please make sure you complete the application in full. "See Resume" or "See Attachment" will NOT be accepted. Other attachments will also be accepted, but not used in screening for qualifying credit. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status". It is not necessary to contact the Human Resources Office to check the status of an application.Please note, if you received your high school diploma or college degree outside of the United States,you are required to have your education validated for US equivalency and submit a copy of all equivalency documentation to our office for review.There are several organizations that perform this specialized service, feel free to use any service of your choosing. For your convenience a couple are listed below:- International Education Research Foundation - (310) 258-9451 or www.ierf.org
- World Education Services Inc. - (212) 966-6311 or www.wes.org
If you are having technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627. If there are any questions about this posting, other than your application status, please email Department of State Treasurer at HR@nctreasurer.com.
