Job Description
Job Summary:
Senior Manager of E-comm Supervision will manage a supervisory team responsible for the oversight of Electronic Communications. This Senior Manager will lead the PCG branch Electronic Communications team. Under limited direction, directs and leads a team with a high level of autonomy, uses advanced knowledge and skills in securities industry regulations obtained through education, experience, specialized training and/or certification, to provide management of the Electronic Communications Supervision program. The leader must have strong problem-solving and decision-making skills to escalated topics, be highly collaborative, and be focused on people development. Also, the leader will be responsible for maintaining extensive contact with internal customers to identify, research, analyze, and resolve complex supervisory issues.
Essential Duties And Responsibilities
- Lead the PCG branch Electronic Communication team of managers and associates
- Provide coverage to managers for daily workflow distribution, manager reviewers and assist with reviewer escalations, as needed.
- Complete quarterly lexicon policy review and socialize results through various governance forums
- Lead and complete the review of certain Electronic Communication remediations that require a high level of expertise and sensitivity, as needed
- Complete the review of certain queues in the Electronic Communications review system
- Develop, implement, maintain, monitor, and when necessary, revise supervision procedures and resource documents that reflect “best practices” and ensures the firm is adhering to all legal and regulatory requirements.
- Coaches and mentors associates, identifies training needs and recommends development programs. Directly manage and develop staff, identifying training opportunities.
- Present periodically to stakeholders on Electronic Communications supervisory initiatives.
- Communicate and train the field regarding regulatory rules and firm policy changes.
- Key point of contact to respond to applicable regulatory inquiries, compliance testing, and internal audit.
- Uses metrics data and quality assurance feedback to identify key areas of risk and inefficiency to identify training opportunities and other improvements. Identifies trends and implements corrective action as necessary.
- Maintains extensive contact with internal partners to identify, research, analyze and resolve complex issues with significant impact.
- Maintains and executes on enhancements to the Electronic Communications systems and processes for the firm.
- Ensures effective coordination and communication occurs between supervision, PCG management, compliance, legal and other functional areas.
- Monitors and keeps up to date with regulations regarding Electronic Communications and applies them accordingly.
- May participate in the formation of policies related to compliance.
- Performs other duties and responsibilities as assigned
Knowledge Of
Knowledge, Skills, and Abilities:
- Broad subject matter expertise in retail supervision activities, specifically Electronic Communications and correspondence
- Strong foundation in supervisory concepts, practices and procedures used in the securities industry, financial markets and financial products.
- Company’s working structure, policies, mission, and strategies
- General office practices, procedures, and methods.
- Rules and regulations of the Securities Exchange Commission (SEC); Financial Industry Regulatory Authority (FINRA); and state securities regulatory agencies; and/or Federal Deposit Insurance Corporation (FDIC); Office of the Comptroller of the Currency (OCC); Federal Financial Institutions Examination Council (FFIEC); Office of Thrift Supervision (OTS); Federal Reserve System; and state banking regulatory agencies.
- Fundamental investment concepts, practices and procedures used in the securities industry.
- Principles of banking and finance and securities industry operations.
- Financial markets and products.
- Human resource management principles and practices.
- Company’s working structure, policies, mission, and strategies.
- General office practices, procedures, and methods.
- Investment concepts, practices and procedures used in the securities industry.
- Suitability and other compliance issues involved with branch manager/FA trading activity.
Skill In
- Managing a large team
- A professional and pleasant demeanor to work with advisors and internal clients; utilize tact and diplomacy in dealing with employees and clients in a deadline-driven environment.
- Strong interpersonal and communication skills to deal with financial advisors, branch support staff, home office personnel, and clients in all types of matters including those that may be sensitive.
- Project management particularly in the delivery of technology and other change management initiatives.
- Strong analytical skills, including demonstrated experience identifying and quantifying complex problems and providing effective resolutions.
- Developing policies, procedures, objectives and short-and long-range plans and implementing projects and programs to accomplish goals.
- Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, presentations, and databases.
- Critical thinking and decision-making, involving the interpretation of regulatory rules and compliance policies.
- Detail orientation to ensure the regulatory liability is limited, without impairing workflow.
- Utilizing business-appropriate phone manners.
Ability To
- Organize, prioritize, manage, and track multiple detailed tasks and assignments, including those delegated, to complete work efficiently.
- Establish and communicate clear directions and priorities.
- Use appropriate interpersonal styles and communicate effectively and professionally, both orally and in writing, with all organizational levels.
- Attention to detail while maintaining a big picture orientation, balancing conflicting resource and priority demands.
- Foster a cooperative work environment and partner with other functional areas to accomplish objectives.
- Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities. Keep all appropriate parties up-to-date on decisions, changes, and other relevant information.
- Handles stressful situations and provide a high level of customer service in a calm and professional manner. Articulate reasons behind decisions.
- Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
- Interpret and apply investment advisor regulations and identify and recommend changes in policies and procedures, as appropriate.
- Maintain confidentiality.
- Manage, coach and mentor others.
Licenses/Certifications
Appropriate series license(s) for assigned functional area preferred or the ability to obtain within an established timeframe.
- SIE required provided that an exemption or grandfathering cannot be applied.
- Required to have a Series 7, 24, 66
- Series 9/10 can be used instead of the 24
- Additional licenses/certifications demonstrating the candidate’s knowledge/expertise in industry regulation and concepts preferred.
Education
Bachelor’s
Work Experience
Manager Experience - 3 to 6 years
Certifications
Other License Not Listed - Other
Travel
Less than 25%
Workstyle
Hybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We Expect Our Associates At All Levels To
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
