Job Description
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay And Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
The Enterprise Business Operations (EBO) organization is responsible for all operations and asset services supporting the following DTCC businesses: The Depository Trust Company (DTC), National Securities Clearing Corporation (NSCC), Fixed Income Clearing Corporation (FICC) – Government Securities Division (GSD) & Mortgage-Backed Securities Division (MBSD), Wealth Management Services (WMS), and Insurance & Retirement Services (I&RS). EBO's mission is to provide the Securities Industry with superior operations processing and client services support in an environment that minimizes risk and cost while maximizing efficiency. Operations Risk & Control (ORC) is responsible for maintaining the integrity of DTC's books and records through various monitoring, reconciliation and error resolution activities aimed at ensuring the daily balancing of client, inventory, and internal account positions for both cash and securities. Additionally, the ORC team monitors and processes agent related transactions and provides support to the Transfer Agent community.
Your Primary Responsibilities
- Executes on operational processes by following documented procedures and job aides, able to make suggestions on improving process and efficiency. Processes specialized workflows, resolves exceptions, assists with complex inquiries.
- Processes specialized workflows, resolves exceptions, assists with complex inquiries.
- Takes ownership of workload, ensures deliverables are met in line with procedures, metrics, and benchmarks; while adhering to critical timeframes; ability to manage competing priorities.
- Builds knowledge of department controls. Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, escalates appropriately.
- Maintains a steadfast focus on client service, including responding to inquiries timely and accurately, resolving issues promptly.
- Builds and maintains strong relationships with internal and external stakeholders to facilitate issue resolution, process improvements, and risk reduction.
- Demonstrates effective communication skills, active engagement in meetings and displays a curiosity to learn and grow; accepts feedback given and applies to role.
- Facilitates training sessions for junior team members as directed by management.
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
- NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications
- Minimum of 2 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- Collaborates well within and across teams.
- Communicates openly with team members and others.
- Works with the team to review deliverables and ensure quality and accuracy.
- Adheres to established rules and procedures when performing work.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
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About The Team
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
The SSD Operations team provides operational support around business activities, processes, and strategies and objectives that help the Chief Client Office organization run efficiently and effectively. This support ranges from pipeline reporting to process improvement initiatives as well as Data Guardian work to ensure data quality and accurate client hierarchy representation within Salesforce.
