About Us
WHY Linedata?
Linedata is an award-winning software solutions company. We believe finance matters to our society as much as energy to life and fueling financial transformation is vital for development and leadership.
We humanize technology :
We are passionate experts who provide investment management and credit communities with innovative, user-friendly products which help their businesses grow in over 50 countries
Our environment is international, ego-free and relaxed. We believe in building confidence through giving clear responsibilities to our team members and managing to given goals and targets. We celebrate success and we enjoy each other’s company
We employ more than 1100 employees representing 40 nationalities spread throughout our offices in 14 countries. We believe in mobility, diversity & teamwork.
Our mission is to continue to find new ways to create and build flexible, mission-critical software and services and to stay on the cutting edge of the financial software space.
JOIN THE MOVEMENT
We provide the investment management and credit communities with an innovative, user-friendly suite of products that, through detailed market and client insights, help their business to grow in over 50 countries.
We are transforming the financial services community which is in constant evolution.
With our agility, we make technology simple & accessible for our users. Let’s work together to achieve the best solutions for our clients.
Chat with our insiders and learn more about your future role at Linedata! Start the conversation: here
Commitment to Diversity
We recognize, celebrate, and seek to increase diversity across our organization. Diversity is an asset to organizations and is linked to better performance. It is an integral part of how we do business and imperative to our success. As an international Group, we also believe that our people need to reflect our clients and local communities.
Linedata is an Equal Opportunity Employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual's race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.
Job Description
The Production Support Specialist utilizes knowledge of mutual fund accounting to provide product support for Linedata Mfact, a Mutual Fund Accounting solution, and Linedata NavQuest, a NAV oversight and Validation solution.
The Production Support Specialist is the first line of support for our clients and will provide a broad range of technical and business support services to Mfact and NavQuest customers via the web, e-mail and phone. Support issues involve both business and technical related issues and the Production Support Specialist will be expected to work and communicate effectively with both business and technical resources. The ideal candidate needs to be able to efficiently diagnose, troubleshoot, and effectively communicate and escalate issues to client and Linedata employees.
Essential Duties/Responsibilities
- Leverage fund accounting experience to research, troubleshoot and resolve customer fund accounting issues
- Identify accounting workarounds for software bugs and customer issues whenever possible
- Provide prompt and accurate responses to customers within defined Service Level Agreement
- Properly prioritize all customer incidents
- Understand and use the online support tools
- Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible and performing all due diligence
- Manage multiple customer issues simultaneously
- Identify common issues and techniques for addition to Knowledge Base
- Track and complete complex tasks related to client upgrade and implementation projects
- Provide on-site and online system training to clients
Job Requirement
- Candidates must be ambitious, self-driven, and looking to work in a fast-paced environment
- Bachelor’s degree in related fields or relevant experience
- 1-3 years’ experience in mutual fund accounting or hedge fund accounting
- Strong problem solving and troubleshooting skills
- Excellent oral and written communication skills
- Familiarity with SQL is a plus
- Must be able to travel to client sites, as needed
