This is a professional and supervisory position in the Public School Employees' Retirement System (PSERS)' Bureau of Communications and Counseling, Employer Service Center (ESC). This employee is responsible for supervising the ESC staff, which provides training and customer service to the agency's 775+ public school employers, their computer software providers, and related professional organizations. This employee is also responsible for assisting in seasonal projects for the agency and works with employers to educate them about reporting requirements, legislative changes and provides guidance for correctly submitting their employee’s personal, position, and financial work history data to PSERS and to the Third-party Administrator (TPA).
Assists in the planning, organization, directing, implementation, and evaluating of all functions of a comprehensive communications program with public school employers in the Commonwealth of Pennsylvania. This includes establishing program goals, objectives, policies, and procedures.
Responsible for supervising the ESC staff, directing that staff in alignment with the goals and strategies of the bureau and the agency’s mission, and serving as a member of PSERS’ call center. The amount of time dedicated to answering telephones will be determined by operational needs. As a front-line supervisor, the individual is responsible for participation in the call center in addition to directing it.
Oversees staffing, training, and evaluation of all phases of agency communications program with school employers.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- Salary:In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Retirement System Regional Representative (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- One year of professional experience related to retirement benefits and a bachelor's degree; or
- An equivalent combination of experience and training, which includes one year of professional experience related to retirement benefits.
Other Requirements:
- You must meet thePA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
